Pawan Pokhrel
Regina,SK
Summary
Dedicated and compassionate professional with experience in human service and as a Client Service Representative, seeking to leverage expertise in conducting client assessments, determining eligibility for social assistance programs, and providing comprehensive support to individuals facing diverse socio-economic challenges. Possessing a deep understanding of social issues and multicultural perspectives, along with strong communication, problem-solving, and referral management skills. Eager to contribute to the mission of supporting vulnerable individuals and families in achieving self-sufficiency and improving their quality of life as an Income Assistance Worker.
Overview
3
3
years of professional experience
Work History
Client Service Representative
Ministry of Social Services - Government of Saskatchewan
Regina, SK
01.2024 - Current
- Conducted thorough phone interviews with individuals from diverse backgrounds to assess their current situations and determine eligibility for income assistance programs and services.
- Utilized knowledge of established acts, programs, regulations, and policies to accurately assess and determine eligibility for Saskatchewan Income Support (SIS) and Saskatchewan Assured Income for Disability (SAID) programs offered by the Ministry of Social Services.
- Responded to client inquiries, concerns, and complaints in a calm, professional manner, explaining assessment decisions, program information, and benefit inquiries clearly and compassionately.
- Took application and requested documents accurately to establish benefit eligibility, ensuring placing application into proper case management queues and maintaining detailed notes of client circumstances.
- Utilized various Government of Saskatchewan software, including Microsoft Office programs, to input, manage, and retrieve client information efficiently and accurately.
- Employed effective communication techniques, and motivational interviewing to provide assistance over the phone, adapting communication style to meet the needs of clients who may be angry, confused, or rude.
Childcare Provider
Thomas Circle of Care Inc
Regina, SK
03.2021 - Current
- Demonstrated patience and adaptability dealing with challenging behavior and changing work environment. Planned and scheduled engaging activities for 8 children aged 3-10 independently and as a team to encourage creativity.
- Participated in staff training programs related to stress recognition and management, enhancing my ability to support both children and fellow childcare providers in maintaining good mental health and well being.
- Demonstrated attention to details by Identifying signs of emotional or behavioral problems in children to alert House leader.
- Collaborated with a diverse group of children addressing their unique needs, and providing resources that supported children's cultural identity and learning.
- Entered confidential information of new intakes, completed reports, and shift logs in Social services agency software ensuring accuracy.
- Showcased respect and understanding of multicultural beliefs, values, and perspectives when interacting with children from diverse cultural backgrounds, especially focusing on children from indigenous backgrounds.
Restaurant Supervisor
Ginger Garlic Nepalese cuisine
Regina, SK
02.2021 - Current
- Responded to customer issues in written and oral form to provide immediate resolution which improved retention by 30%.
- Communicated well an used strong interpersonal skills to establish positive relationships with guests and employees.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Performed mathematical functions and calculations and cashier duties to calculate income, check figures and correct problems with physical and digital files.
Education
Diploma - Business Administration
University of Regina
Regina, SK06.2023
Skills
- Computer proficiency
- Referral management
- Eligibility Assessment
- Complaint Resolution
- Report Preparation
- Empathy and Effective communication
- Teamwork
- Stress management and resilience
- Motivational Interviewing
- Time management and prioritization
Timeline
Client Service Representative
Ministry of Social Services - Government of Saskatchewan
01.2024 - Current
Childcare Provider
Thomas Circle of Care Inc
03.2021 - Current
Restaurant Supervisor
Ginger Garlic Nepalese cuisine
02.2021 - Current
Diploma - Business Administration
University of Regina
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