Pawan Pandurangan
Mississauga,Canada
Summary
Dedicated and results-oriented Data Center Engineer with 5 years of extensive experience in planning, implementing, and managing data center operations. Proven expertise in optimizing data center efficiency, ensuring high availability, and implementing security protocols.
Oversee day-to-day operations of the data center, ensuring 24/7 availability and reliability of critical systems.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Parts Advisor
Thermo King
Mississauga, ON
05.2024 - Current
- Expedited and traced missing and delayed shipments to deliver by specified dates.
- Handled returns, exchanges, and refunds in accordance with company policies.
- Ensured that all parts were handled properly according to safety regulations and procedures.
- Marked and stored parts in stockrooms, according to prearranged systems.
- Examined returned parts for defects and exchange defective parts and refund money.
- Delivered service for inside telephone sales, walk-in customers, and incoming fax orders.
- Assisted with ordering and receiving parts from vendors, ensuring timely delivery of merchandise.
- Created and maintained records of customer purchases.
- Developed strong customer service skills, providing accurate advice and assistance to customers regarding parts availability and pricing.
- Discussed use and features of various parts, based on knowledge of machines and equipment.
- Verified accuracy of invoices prior to payment processing.
- Processed financial transactions accurately and efficiently.
- Notified inventory control of orders that depleted stock or caused other inventory issues.
- Received and filled telephone orders for parts.
- Partnered with key internal collaborators to drive receipt and delivery of parts.
- Built relationships with key suppliers in order to secure advantageous deals on bulk purchases.
- Picked up and delivered parts.
- Supported parts procurement, stocking and delivery needs of service department.
- Filled customer orders from stock and place orders when requested items are out of stock.
- Managed shipments by researching shipping methods and costs and tracking packages.
- Read catalogs, microfiche viewers, or computer displays to determine replacement part stock numbers and prices.
- Located and labeled parts and maintained inventory of stock.
- Operated point of sale system to record customer transactions.
- Tracked shipments from suppliers, communicated any delays or discrepancies with management team.
- Managed incoming calls related to parts orders, inquiries, complaints, and other requests.
- Received payment and obtained credit authorization.
- Looked up parts for customers and technicians, informing of price and shipping dates.
- Performed regular stock checks to ensure the availability of parts in the storeroom.
- Identified, proposed, and expedited part orders to customers.
- Sought continuing education opportunities to stay current with industry trends.
- Managed and coordinated multiple projects while ensuring timely completion.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Responded quickly to meet customer needs and resolve problems.
- Worked with coworkers to complete tasks.
Network Support Engineer
Wipro Technologies
12.2021 - 04.2023
- Documented help desk requests and resolutions.
- Provided telephone support related to networking and connectivity issues.
- Created and updated technical documentation for network installations and changes to existing installations.
- Installation & Configuration of new servers as per requirement.
- Install, operate, maintain and support the hardware and software in the Data Centre and provide Operations support within and outside the group to maintain uninterrupted service with ITIL standards and agreed service levels.
- Installation of Rack servers, Blade servers, and storages
- Troubleshooting the hardware issues on the server.
- Installation of DELL Storages and configuring with server's network
- Configuring Backup Applications and scheduling backups in different scenario as per customer requirement
- Installation of DELL Blade Chassis like M1000e chassis and FX2. And Blade servers like FC630, M630, R730, R610, R720 etc.
- Configuring new devices ATRICA, FORTIGATE, CISCO 2k,3k,4k series & JUNIPER-ACX 1K,2K & 5K Series.
- Assigning IP details & managing bandwidth support for customer.
- Installed and repaired network cables, including fiber optic cables.
- Configured and defined parameters for installation and testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, multiplexers, and related networking equipment.
- Worked on running scripting tools to automate routine tasks and Job runs to improve efficiency of operations team members.
- Installed network software, including security, and firewall software.
- Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite.
- Experience in load balancing to distribute load evenly between servers for efficient performance
- Evaluated local area network (LAN) and wide area network (WAN) performance data to ensure sufficient availability and speed, to identify network problems and for disaster recovery purposes.
- Performed routine maintenance and standard repairs to networking components and equipment.
- Incident Management Process:Data Centre Incidents such as outages, equipment loss including Policies, Principles, Triggers, and Techniques for recovery.
- Change Management Process: Raising change request for internal equipment shipment, B/W allocations & DC operation's maintenance.
- Access Procedures: Provide access to employees to Data Centre facilities, ensuring they provide proper access authorization.
- Event Management Process: Support Data Centre Events, Event logs, Changes including Policies, Principles, Process Activities, Methods, Triggers, Inputs, and Outputs.
- Problem Management Process:Handling of Identified Problems or Issues within the data centre including root cause analysis, comprehensive fixes, improvements, and knowledge library inputs for future problem resolution. Opening a Trouble Ticket for any faults reported and follow up to escalation, Accurate & timely creation, updating and completion of all Trouble Ticket. Providing Service request to customers. Remote hand support to the customers. To prepare the audit evidence and management (incident & problem) report.
- Clients: Flipkart, Microsoft, Softlayer, CUB, GMR, Titan, IDFC, Make My Trip, GDR, Accenture, Equities, Wipro etc.
- As per client requirement we will be installing servers, network devices.
- Basic troubleshooting on Servers, Network devices, LAN, WAN devices whenever needed. and will be doing deep analysis on RCA and given to Client for RMA process.
- Installing Servers, Switches, Routers, Racks, PDU's and DC equipment.
- Worked on various flavor of servers like Dell, HP, IBM, Cisco.
- Installed various OS like Windows, Linux (Red hat, Centos, Ubuntu, Debian) as per client requirement.
- Expertise in Data center infrastructure.
Data Center Operator - Networking
ST-Telemedia Global Data Centres
12.2018 - 11.2021
- Worked for huge migration of 5000 servers from existing N/W to new N/W.
- Day to Day RMA for any failure identified/reported by us from automatic tool.
- Coordinating with various vendors like Dell, Wipro, Make my trip, and more for RMA.
- Excellent experience in working with both larger and smaller team size for monitoring/supporting Datacenter's.
- Good experience on design project of DC for multiple Customers.
- Expertise in Data center infrastructure and designing
- Expertise in Server implementation and benchmarking
- Good experience in Windows, Linux platforms
- Providing technical support for internal customers who are facing issues on the servers and storages
- Identifying the root causes of server breakdowns, troubleshoots problem with protection systems and related equipment
- Languages: Basic in C, C++, Microsoft SQL
- IT skill: Microsoft Office Word, Excel, Power Point and Outlook
- Tools: BMC Remedy, Service now, flexcube, sapphire
- Soft skills: Photoshop
- Installed, configured, tested, maintained and upgraded servers, storage devices and other hardware components in the data center.
- Provided telephone support related to networking and connectivity issues.
- Engaged with customers regarding their IT needs ensuring high levels of customer satisfaction.
- Configured and defined parameters for installation and testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, multiplexers, and related networking equipment.
- Analyzed network data to determine network usage, disk space availability, and server function.
- Configured wide area network (WAN) and local area network (LAN) routers and related equipment.
- Maintained accurate inventory records of all IT assets within the data center environment.
- Conducted routine inspections of equipment and systems for proper functionality.
- Monitored data center operations to ensure optimal performance and uptime.
Customer Relation Officer
Hinduja Global Solutions
12.2016 - 11.2018
- Built sustainable relationships and trust with customer accounts using open and interactive communication.
- Provided exceptional customer service to clients in fast-paced call center environment.
- Used job-related software to complete contract forms, prepare change of address records or issue service discontinuance orders.
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
- Monitored competitor activities related to customer relations initiatives and provided recommendations accordingly.
- Provided excellent customer service by responding to inquiries, resolving complaints and processing orders in a timely manner.
- Conferred with customers by telephone or in-person to provide product or service information.
- Developed strategic plans for improving overall satisfaction ratings from customers.
- Analyzed and collected customer information to prepare product or service reports.
- Conducted market research studies focused on identifying consumer needs, preferences relevant to product, service offerings.
- Developed successful relationships with clients through regular contact and follow-up communications.
- Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems.
- Participated in team meetings to discuss strategies for increasing client retention rates.
- Participated in ongoing training to enhance own job skills and knowledge.
- Focused on learning new skills and staying updated with industry changes.
- Troubleshot minor problems and reported larger technical issues.
Education
12th(H.S.C) -
SRKM Matric Hr Sec School
Arcot04.2012
10th (sslc) -
SRKM Matric Hr Sec School
Arcot05.2010
Bachelor of Computer Science - Computer Science
Adhiparasakthi college of Arts and Science
kalavaiSkills
Ticketing Tools
- BMC Remedy
- Service now
- Flexcube
- Sapphire
- Basic troubleshooting on Servers, Network devices, LAN, WAN devices whenever needed and will be doing deep analysis on RCA and given to Client for RMA process
- Data center operations Management
- Troubleshooting and Technical support
- Vendor Management
- Load Balancing
- Installing Servers, Switches, Routers, Racks, PDU's and DC equipment
- Microsoft Office Tools
- Sales support
- Problem solving
- Parts cataloging
- Parts identification
- Customer service
- Order processing
- ITIL Knowledge
Certification
Course completion in CompTIA
References
References available upon request
Disclaimer
I hereby declare that the above furnished details are true to the best of my knowledge
PERSONAL INFORMATION
- Father's Name: PANDURANGAN
- Gender: Male
TECHNICALEXPOSURE
Rack, Power & cooling Stuff Device Live migrations- (ATRICA, FORTIGATE, CISCO & JUNIPER). Designing, Support & Monitoring., True, True, Worked for huge migration of 5000 servers from existing N/W to new N/W., Day to Day RMA for any failure identified/reported by us from automatic tool., Coordinating with various vendors like Dell, Wipro, HGST, Make my trip, and more for RMA., Excellent experience in working with both larger and smaller team size for monitoring/supporting Datacenter's., Good experience on design project of DC for multiple Customers., Expertise in Data center infrastructure and designing, Expertise in Server implementation and benchmarking, Moderate exp. In Windows, Linux.
Timeline
Parts Advisor
Thermo King
05.2024 - Current
Network Support Engineer
Wipro Technologies
12.2021 - 04.2023
Data Center Operator - Networking
ST-Telemedia Global Data Centres
12.2018 - 11.2021
Customer Relation Officer
Hinduja Global Solutions
12.2016 - 11.2018
12th(H.S.C) -
SRKM Matric Hr Sec School
10th (sslc) -
SRKM Matric Hr Sec School
Bachelor of Computer Science - Computer Science
Adhiparasakthi college of Arts and Science
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