Summary
Overview
Work History
Education
Skills
Certification
Microsoft Internal Certificate L100 and 200
Timeline
Generic

Pawan Kumar Pandey

Senior Cloud Engineer
Calgary,AB

Summary

Accomplished Senior Cloud Engineer with a proven track record at LTIMindtree (Microsoft Project), enhancing cloud architecture and security. Expert in CI/CD pipelines and troubleshooting, I led an 8-engineer team to align Azure App Service solutions with client goals, significantly improving project outcomes. Skilled in multitasking and Agile methodologies, I excel in fast-paced environments, driving efficiency and innovation.

Overview

7
7
years of professional experience
2
2
Certifications

Work History

Senior Cloud Engineer

LTIMindtree (Microsoft Project)
01.2024 - Current
  • Lead a team of 8 engineers, overseeing the Azure App Service business for Microsoft, ensuring alignment with project and client expectations.
  • Provide guidance, feedback, and support to engineers, facilitating their professional development through coaching and mentoring.
  • Collaborate closely with Microsoft Product Engineers and Client Success Managers to align project objectives with client goals.
  • Engage with clients to understand their needs and challenges, coordinating engineers to address issues related to Microsoft App Service products.
  • Assist clients with Set up, configure, and manage Azure App Service environments for deploying web applications.
  • Use Azure Monitor, Application Insights, and Log Analytics to monitor application performance and troubleshoot issues.
  • Configure authentication and authorization using Azure Active Directory, OAuth, and other security mechanisms.
  • Implement CI/CD pipelines using Azure DevOps or GitHub Actions for seamless application updates.
  • Implement and manage APIs using Azure API Management for secure and scalable access.
  • Utilize Azure App Configuration or Azure Key Vault to manage application settings and secrets securely.
  • Manage Azure resources and costs effectively, including resource groups, pricing tiers, and scaling options.
  • Create and maintain technical documentation for configurations, processes, and troubleshooting guides.

Azure Technical Advisor III

SherWeb (Microsoft Project)
04.2022 - 01.2024
  • Understand client requirements and provide technical assistance to resolve day-to-day issues, ensuring uninterrupted production operations.
  • Guide clients in selecting appropriate services and architecture based on their business needs.
  • Manage escalated support tickets, delivering timely resolutions to minimize client production impact.
  • Collaborate with Level 1 and Level 2 engineers on complex issues, providing coaching, mentorship, and constructive feedback to enhance team performance.

Information Technology Support Analyst

Xplorenet Communication
11.2021 - 04.2022
  • Diagnosed and executed resolution for network and server issues.
  • Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
  • Managed high levels of call flow and responded to technical support needs.
  • Enhanced user satisfaction by efficiently troubleshooting and resolving complex technical issues.

Information Technology Administrator

Kapsons Industries Pvt. Ltd
07.2017 - 08.2019
  • Install, configure, and maintain computer systems, software, and peripherals.
  • Assist with the setup and support of audiovisual equipment (e.g., projectors, video conferencing systems).
  • Troubleshoot and resolve issues related to operating systems, applications, printers, and other IT equipment.
  • Log and track user issues and resolutions in a ticketing system.
  • Collaborate with IT team members to escalate complex issues and ensure timely problem resolution.
  • Provide user training and create documentation for commonly encountered technical issues.

Education

Associate of Science - Computer Science - Software Testing

Cégep De La Gaspésie Et Des Îles
05.2001 -

Bachelor of Science - Bachelor in Computer Application

Punjab Technical University
Punjab, India
05.2001 -

Skills

    Cloud Architecture Design

    Cloud Security Best Practices

    CI and CD Pipelines

    Monitoring and Logging

    Hybrid Cloud Environments

    Troubleshooting

    Multitasking

    Network Security

    Computer Programming

    Java programming

    Agile Methodologies

    Data Migration

    C# , NET, PowerShell ,Bash , Kusto, Nodejs

    Network Architecture

Certification

Azure AppServices L100

Microsoft Internal Certificate L100 and 200

I achieved the Microsoft Internal Certificates L100 and L200 through a rigorous training program provided by my company. This involved completing comprehensive training modules focused on Azure App Services, followed by a knowledge-based assessment.

Additionally, I demonstrated my hands-on skills through a practical, real-time project, which was evaluated by a Microsoft Senior Product Engineer. Successfully passing this evaluation confirmed my expertise in Azure App Services and allowed me to earn these certificates.

Timeline

Azure AppServices L200

04-2024

Azure AppServices L100

03-2024

Senior Cloud Engineer

LTIMindtree (Microsoft Project)
01.2024 - Current

Azure Technical Advisor III

SherWeb (Microsoft Project)
04.2022 - 01.2024

Information Technology Support Analyst

Xplorenet Communication
11.2021 - 04.2022

Information Technology Administrator

Kapsons Industries Pvt. Ltd
07.2017 - 08.2019

Associate of Science - Computer Science - Software Testing

Cégep De La Gaspésie Et Des Îles
05.2001 -

Bachelor of Science - Bachelor in Computer Application

Punjab Technical University
05.2001 -

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Pawan Kumar PandeySenior Cloud Engineer