Pawan Dhami

Toronto

Summary

Experienced professional with a strong background in community safety, customer service, and event support. Proven ability to manage crisis situations, assist at-risk individuals, and provide excellent service in fast-paced environments. Dedicated to addressing community needs and providing exceptional support to those in need.

Overview

years of professional experience

Certification

Work History

Community Service Volunteer

Toronto Pillar Of Hope Lions Club

09.2023 - Current

Organized and participated in community clean-up initiatives, including cleaning community buildings, public spaces, and senior care facilities.
Represented the club at conventions and meetings, acting as a liaison between the organization and local residents, businesses, and other community partners.
Led and coordinated garage sales and fundraising events to support local charities and community projects.
Engaged with community members to promote club initiatives and offer assistance on available resources.

Event Support Staff

Harrison Staffing

10.2024 - 02.2026

Delivered exceptional customer service at events held at Hotel X Toronto, assisting with coat check and guiding guests to different event areas.
Acted as the main point of contact for guest inquiries regarding event schedules, meal options, and venue specifics.
Went from table to table to explain meal menus, address dietary preferences, and ensure dining needs were met.
Collected guest feedback on meal satisfaction and event experience, providing insights to management.
Provided ongoing support during events, assisting with meal service and ensuring smooth communication between staff and guests.
Ensured guests were comfortable and informed, handling any issues with professionalism and a positive attitude.

Customer Service Representative

Tim Hortons

02.2025 - Current

Provided high-quality customer service at the front of the store, interacting directly with customers to take orders, process payments, and ensure a positive experience.
Handled customer inquiries regarding menu items, promotions, and store services with accuracy and a friendly attitude.
Assisted customers with their selections, providing information about products, and addressing special requests.
Managed cash register and balanced the cash drawer at the end of shifts.
Resolved customer complaints and concerns, ensuring customer satisfaction and loyalty.
Worked collaboratively with team members to maintain store operations during peak hours.

Education

Computer Programming

Niagara College Canada

04-2026

Skills

Community Engagement
Customer Service Excellence
Health & Safety Knowledge
Strong interpersonal and team collaboration

Cleaning & Property Maintenance Support
Problem Solving & Decision Making
Computer proficiency
Team development