Pawan Devgan
Etobicoke,ON
Summary
Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Overview
6
6
years of professional experience
Work History
Gym Trainer
Muscle Hut
01.2017 - 08.2022
- Projected positive atmosphere, making gym welcoming and inviting.
- Trained in health, strength and recovery techniques.
- Provided gym tours to new members and assessed individual needs.
- Maintained member files with customized exercise plans and membership details.
- Discussed nutrition, weight control and general lifestyle changes with members to enhance weight loss.
Call Center Customer Service Representative
Kocher Infotech
02.2022 - 07.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
- Attended telephone skills and program information training sessions to boost aptitude.
- Helped more than 50 customers every day with positive attitude and focus on customer satisfaction.
Site Engineer
Guru Nanak Dev University
01.2020 - 12.2020
- Prepared and presented project cost estimates, determined project feasibility based on data analysis and recommended improvements.
- Monitored execution of contract work for compliance with design plans and specifications.
- Reduced risks by reviewing permits process to comply with regulations.
Education
Bachelor of Science - Civil Engineering Technology
Guru Nanak Dev University
India 06.2020
Graduate Certificate - Project Management
Georgian College of Applied Arts And Technology
Toronto, ON04.2023
Graduate Certificate - Global Supply Chain Management
Georgian College of Applied Arts And Technology
Toronto, ON12.2023
Skills
- Document Conversion
- Complaint Resolution
- Call Controlling
- Written and Oral Communications
Timeline
Call Center Customer Service Representative
Kocher Infotech
02.2022 - 07.2022
Site Engineer
Guru Nanak Dev University
01.2020 - 12.2020
Gym Trainer
Muscle Hut
01.2017 - 08.2022
Bachelor of Science - Civil Engineering Technology
Guru Nanak Dev University
Graduate Certificate - Project Management
Georgian College of Applied Arts And Technology
Graduate Certificate - Global Supply Chain Management
Georgian College of Applied Arts And Technology
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