Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Pavol Benus

Pavol Benus

Niagara Falls,Ontario

Summary

Energetic Field Service Engineer & Computer Technician with 6+ year background performing equipment installation, customer service relations and troubleshooting issues. Committed to providing optimum service support through phone, email and on site visits. Proficient in investigating and troubleshooting common problems and providing efficient, courteous and professional assistance.


  • Ability to exercise clear judgement when under pressure and manage difficult issues effectively to ensure good outcomes
  • Ability to work independently under own initiative and unsupervised on-site.
  • Respect for colleagues; communicating with clarity and accountability
  • Ability to adapt to changing demands and conditions and manage unexpected obstacles.
  • Providing exceptional service and quality to external and internal customers.

Overview

9
9
years of professional experience

Work History

Field Service Engineer

Evertz MicroSystems LTD.
04.2017 - Current
  • Performed onsite installation, modification and maintenance of systems and equipment.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Used ticketing systems to manage and process support actions and requests.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Identified problems and potential risks, coordinating appropriate corrective action.
  • Maintained tools and equipment, parts inventory and library of machine manuals.

Control Room Operator

CHCH NEWS
01.2015 - 01.2016
  • Set up soundboards, microphones, amplifiers, audio lines, monitors and speakers to satisfy production needs for live and taped programming.
  • Performed set-up operations and monitored audio levels from sources to support consistent quality in accordance with established industry standards and guidelines.
  • Processed requests for graphics quickly and systematically to create efficient designs.
  • Set up equipment for inside and outside shots.
  • Worked with directors to capture desired shots.
  • Operated television studio cameras during live production.
  • Organized and worked with raw footage from multiple cameras and sources.

Customer Service Sales Representative

The Source
10.2014 - 03.2015
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Computed total costs and profit requirements for customer sales to provide accurate pricing.
  • Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

Education

Associate of Arts - Television Broadcasting

Mohawk College of Applied Arts And Technology
Hamilton, ON
11.2015

High School Diploma -

St. Jean De Brebeuf Catholic Secondary School
Hamilton, ON
11.2011

Skills

  • Computer Software Repair
  • Customer Service Management
  • Network Maintenance
  • Network Troubleshooting
  • Cable Management
  • Office 365
  • Technical Support
  • Equipment Installation
  • Remote Support
  • Mac Systems
  • Problem Solving
  • Diagnostics and Troubleshooting
  • System Upgrades
  • Help Desk Support
  • Desktop and Laptop Installations
  • Time Management

Languages

Slovak
Native or Bilingual
English
Full Professional

Timeline

Field Service Engineer

Evertz MicroSystems LTD.
04.2017 - Current

Control Room Operator

CHCH NEWS
01.2015 - 01.2016

Customer Service Sales Representative

The Source
10.2014 - 03.2015

Associate of Arts - Television Broadcasting

Mohawk College of Applied Arts And Technology

High School Diploma -

St. Jean De Brebeuf Catholic Secondary School
Pavol Benus