Pavneet Kaur
Vernon,BC
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
5
5
years of professional experience
Work History
SALES ASSOCIATE
OSL WIRELESS
01.2025 - Current
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
INSURANCE ADVISOR
Aujla insurance
03.2022 - 09.2024
- Served as an advocate for clients in disputes between them and insurers or third parties
- Researched new products in order to provide tailored recommendations for each customer's individual needs
- Developed comprehensive understanding of insurance coverage and policy options to advise clients on the best course of action
- Provided ongoing support throughout the duration of policy ownership, addressing any questions or concerns promptly
CUSTOMER SERVICE REPRESENTATIVE
Canadian tire
03.2021 - 10.2022
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Processed orders, returns, and exchanges in an accurate and efficient manner
Cashier & Kitchen Helper
A&W Restaurants
North Vancouver, BC, BC
09.2020 - 07.2021
- Processed customer transactions efficiently at A&W Restaurants.
- Managed cash drawer and balanced till at end of shifts.
- Assisted customers with menu selections and special requests.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
Bachelor in Biology - Biology
Capilano University
North Vancouver, BC04.2024
Skills
- Customer Relationship Management
- Computer Proficiency
- Microsoft PowerPoint
- Professionalism and Ethics
- Customer service
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Excellent people skills
- Cash handling
- Flexible schedule
- Sales development
Certifications
- General Insurance Advisor (Level 2)
- First Aid Certification
- Driver’s License (Class 5)
Timeline
SALES ASSOCIATE
OSL WIRELESS
01.2025 - Current
INSURANCE ADVISOR
Aujla insurance
03.2022 - 09.2024
CUSTOMER SERVICE REPRESENTATIVE
Canadian tire
03.2021 - 10.2022
Cashier & Kitchen Helper
A&W Restaurants
09.2020 - 07.2021
Bachelor in Biology - Biology
Capilano University