Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Pavneet Kaur

Brampton,Canada

Summary

With over 8 years of experience in the hospitality industry, a proactive and meticulous housekeeping professional. Has extensive experience in various PMS systems and expert level proficiency in Microsoft Office. Demonstrated ability to effectively manage cross-functional teams resulting in successful outcomes. Excels at connecting with diverse groups and individuals leveraging an outgoing, friendly, and people-oriented personality. Strong organizational skills and solid communication abilities to efficiently support upper management.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Assistant Housekeeping Manager

Sunroof Hotel
08.2023 - 03.2025
  • Coordinated special projects such as deep cleans or major event preparations while minimizing disruption to guests'' experiences.
  • Collaborated with maintenance teams to address urgent repair needs, minimizing operational downtime in guest rooms.
  • Streamlined daily operations for increased efficiency with the implementation of effective scheduling strategies.
  • Successfully maintained excellent scores on internal audits by staying up-to-date with best practices in the housekeeping industry.
  • Ensured a clean and welcoming environment, conducting thorough inspections of all areas within the property.
  • Ensured compliance with industry regulations by conducting regular audits of housekeeping practices and procedures.
  • Implemented safety protocols to ensure a safe working environment for both staff and guests.
  • Achieved optimal inventory levels by accurately tracking supplies, linen, and equipment usage.
  • Increased employee performance through effective supervision and training.
  • Completed schedules, shift reports, and other business documentation.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.

Housekeeping Supervisor

Rosewood Hotel Georgia
09.2022 - 07.2023
  • Implemented quality control measures for housekeeping services
  • Developed plans to improve housekeeping services and operations
  • Prepared activity and performance reports for management
  • Developed and executed training programs for housekeeping staff
  • Assisted in the development and implementation of housekeeping policies and procedures
  • Monitored staff performance and provided feedback and guidance
  • Developed and implemented new procedures to improve efficiency and accuracy
  • Developed and maintained effective working relationships with staff and vendors
  • Ensured all equipment and supplies were in proper working condition
  • Regularly inspected the quality of work performed by housekeeping staff
  • Conducted daily team meetings to coordinate daily housekeeping operations
  • Monitored and maintained inventory of cleaning supplies and equipment
  • Created and maintained housekeeping logs and records
  • Developed and implemented quality assurance plans for housekeeping services
  • Maintained records of work orders and repairs
  • Supervised and trained a staff of 16 housekeepers, ensuring quality and timely completion of tasks
  • Resolved customer complaints and inquiries in a timely and professional manner
  • Investigated and resolved housekeeping-related issues and complaints
  • Ensured rooms were properly serviced and maintained according to standards
  • Coordinated with other departments to ensure smooth operations

Housekeeping Manager

Level Hotel & Suites (By ONNI real estate development)
08.2021 - 08.2022
  • Lead, direct and administer all housekeeping operations to include, but not limited to, of systems use and management, budgeting and forecasting, inventory control, payroll, department management, policy and procedure implementation
  • Coordinated with vendors to ensure the timely delivery of cleaning supplies and equipment
  • Managed team productivity and workflow to exceed quality standards
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements
  • Evaluated employee performance and developed improvement plans
  • Trained and mentored all new personnel to maximize quality of service and performance
  • Worked with front desk to respond promptly to all guest requests
  • Completed schedules, shift reports and other business documentation
  • Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards
  • Drove improvements to workflow and room turnover with hands-on, proactive management style
  • Maintained controls over expenses and inventory for optimal budget tracking
  • Promoted safety by demonstrating proper operation and training staff on power equipment tools
  • Managed laundry sorting, washing, drying and ironing
  • Overseen compliance with specified safety and health requirements
  • Managed staff 20+ housekeepers
  • Communicated repair needs to maintenance staff
  • Monitored and maintained inventory of cleaning supplies, chemicals, and equipment

Housekeeping Supervisor

GEC Granville Suites
02.2020 - 08.2021
  • Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness
  • Investigates complaints regarding housekeeping service and equipment, and takes corrective action
  • Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments
  • Coordinates work activities among departments
  • Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment
  • Inventories stock to ensure adequate supplies
  • Evaluates records to forecast department personnel requirements
  • Makes recommendations to improve service and ensure more efficient operation
  • Developed and executed training programs for housekeeping staff
  • Performs cleaning duties in cases of emergency or staff shortage
  • Examines building to determine need for repairs or replacement of furniture or equipment, and makes recommendations to management
  • Increased employee performance through effective supervision and training
  • Monitored staff performance and provided feedback and guidance

Rooms Quality Attendant

Delta Hotels by Marriott Vancouver Downtown Suites
02.2018 - 01.2020
  • Provided deep cleaning services for areas in need of additional sanitation
  • Interacted pleasantly with clients and patrons when performing daily duties
  • Dusted and cleaned woodwork, walls, ceilings, upholstered furniture, draperies and carpets
  • Polished and sanitized hard surfaces, including floors, counters, bathtubs and window sills
  • Assisted other hotel attendants with cleaning and room setup tasks during peak periods and holidays
  • Inspected each room for cleanliness, utilizing checklist to meet company standards
  • Reported guest issues, safety and maintenance concerns immediately to Housekeeping Supervisor

Education

Post Baccalaureate Diploma - Hospitality Services Management

Douglas College
01.2018

Masters in Human Rights and Duties - Arts

Panjab University
Chandigarh, sector 14
06.2017

Bachelors of Arts - Arts

Panjab University
Chandigarh, sector 32
06.2014

Skills

  • Microsoft office (expert level)
  • Problem resolution
  • Time Management
  • Strong leadership
  • Interpersonal skills
  • Business Documentation
  • Room Turnover
  • PMS Systems: Opera
  • PMS Systems: Webrezpro
  • PMS Systems: HMS Infor
  • Quality assurance
  • Quality control
  • Facilities Inspection
  • Complaint Handling
  • Cross-department Collaboration
  • Health and safety
  • Sanitation standards
  • Scheduling staff
  • Room inspections

Certification

  • CVENT Certification
  • WHMIS Certification
  • Serve it Right

Languages

English
Hindi
Punjabi
French
Limited Working

Timeline

Assistant Housekeeping Manager

Sunroof Hotel
08.2023 - 03.2025

Housekeeping Supervisor

Rosewood Hotel Georgia
09.2022 - 07.2023

Housekeeping Manager

Level Hotel & Suites (By ONNI real estate development)
08.2021 - 08.2022

Housekeeping Supervisor

GEC Granville Suites
02.2020 - 08.2021

Rooms Quality Attendant

Delta Hotels by Marriott Vancouver Downtown Suites
02.2018 - 01.2020

Masters in Human Rights and Duties - Arts

Panjab University

Bachelors of Arts - Arts

Panjab University

Post Baccalaureate Diploma - Hospitality Services Management

Douglas College

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