Pavneet Kaur
Brampton,Canada
Summary
With over 8 years of experience in the hospitality industry, a proactive and meticulous housekeeping professional. Has extensive experience in various PMS systems and expert level proficiency in Microsoft Office. Demonstrated ability to effectively manage cross-functional teams resulting in successful outcomes. Excels at connecting with diverse groups and individuals leveraging an outgoing, friendly, and people-oriented personality. Strong organizational skills and solid communication abilities to efficiently support upper management.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Housekeeping Manager
Sunroof Hotel
Chandigarh, India
08.2023 - 03.2025
- Coordinated special projects such as deep cleans or major event preparations while minimizing disruption to guests'' experiences.
- Collaborated with maintenance teams to address urgent repair needs, minimizing operational downtime in guest rooms.
- Streamlined daily operations for increased efficiency with the implementation of effective scheduling strategies.
- Successfully maintained excellent scores on internal audits by staying up-to-date with best practices in the housekeeping industry.
- Ensured a clean and welcoming environment, conducting thorough inspections of all areas within the property.
- Ensured compliance with industry regulations by conducting regular audits of housekeeping practices and procedures.
- Implemented safety protocols to ensure a safe working environment for both staff and guests.
- Achieved optimal inventory levels by accurately tracking supplies, linen, and equipment usage.
- Increased employee performance through effective supervision and training.
- Completed schedules, shift reports, and other business documentation.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
Housekeeping Supervisor
Rosewood Hotel Georgia
Vancouver
09.2022 - 07.2023
- Implemented quality control measures for housekeeping services
- Developed plans to improve housekeeping services and operations
- Prepared activity and performance reports for management
- Developed and executed training programs for housekeeping staff
- Assisted in the development and implementation of housekeeping policies and procedures
- Monitored staff performance and provided feedback and guidance
- Developed and implemented new procedures to improve efficiency and accuracy
- Developed and maintained effective working relationships with staff and vendors
- Ensured all equipment and supplies were in proper working condition
- Regularly inspected the quality of work performed by housekeeping staff
- Conducted daily team meetings to coordinate daily housekeeping operations
- Monitored and maintained inventory of cleaning supplies and equipment
- Created and maintained housekeeping logs and records
- Developed and implemented quality assurance plans for housekeeping services
- Maintained records of work orders and repairs
- Supervised and trained a staff of 16 housekeepers, ensuring quality and timely completion of tasks
- Resolved customer complaints and inquiries in a timely and professional manner
- Investigated and resolved housekeeping-related issues and complaints
- Ensured rooms were properly serviced and maintained according to standards
- Coordinated with other departments to ensure smooth operations
Housekeeping Manager
Level Hotel & Suites (By ONNI real estate development)
Vancouver
08.2021 - 08.2022
- Lead, direct and administer all housekeeping operations to include, but not limited to, of systems use and management, budgeting and forecasting, inventory control, payroll, department management, policy and procedure implementation
- Coordinated with vendors to ensure the timely delivery of cleaning supplies and equipment
- Managed team productivity and workflow to exceed quality standards
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements
- Evaluated employee performance and developed improvement plans
- Trained and mentored all new personnel to maximize quality of service and performance
- Worked with front desk to respond promptly to all guest requests
- Completed schedules, shift reports and other business documentation
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards
- Drove improvements to workflow and room turnover with hands-on, proactive management style
- Maintained controls over expenses and inventory for optimal budget tracking
- Promoted safety by demonstrating proper operation and training staff on power equipment tools
- Managed laundry sorting, washing, drying and ironing
- Overseen compliance with specified safety and health requirements
- Managed staff 20+ housekeepers
- Communicated repair needs to maintenance staff
- Monitored and maintained inventory of cleaning supplies, chemicals, and equipment
Housekeeping Supervisor
GEC Granville Suites
Vancouver
02.2020 - 08.2021
- Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness
- Investigates complaints regarding housekeeping service and equipment, and takes corrective action
- Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments
- Coordinates work activities among departments
- Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment
- Inventories stock to ensure adequate supplies
- Evaluates records to forecast department personnel requirements
- Makes recommendations to improve service and ensure more efficient operation
- Developed and executed training programs for housekeeping staff
- Performs cleaning duties in cases of emergency or staff shortage
- Examines building to determine need for repairs or replacement of furniture or equipment, and makes recommendations to management
- Increased employee performance through effective supervision and training
- Monitored staff performance and provided feedback and guidance
Rooms Quality Attendant
Delta Hotels by Marriott Vancouver Downtown Suites
Vancouver, British Columbia
02.2018 - 01.2020
- Provided deep cleaning services for areas in need of additional sanitation
- Interacted pleasantly with clients and patrons when performing daily duties
- Dusted and cleaned woodwork, walls, ceilings, upholstered furniture, draperies and carpets
- Polished and sanitized hard surfaces, including floors, counters, bathtubs and window sills
- Assisted other hotel attendants with cleaning and room setup tasks during peak periods and holidays
- Inspected each room for cleanliness, utilizing checklist to meet company standards
- Reported guest issues, safety and maintenance concerns immediately to Housekeeping Supervisor
Education
Post Baccalaureate Diploma - Hospitality Services Management
Douglas College
01.2018
Masters in Human Rights and Duties - Arts
Panjab University
Chandigarh, sector 1406.2017
Bachelors of Arts - Arts
Panjab University
Chandigarh, sector 3206.2014
Skills
- Microsoft office (expert level)
- Problem resolution
- Time Management
- Strong leadership
- Interpersonal skills
- Business Documentation
- Room Turnover
- PMS Systems: Opera
- PMS Systems: Webrezpro
- PMS Systems: HMS Infor
- Quality assurance
- Quality control
- Facilities Inspection
- Complaint Handling
- Cross-department Collaboration
- Health and safety
- Sanitation standards
- Scheduling staff
- Room inspections
Certification
- CVENT Certification
- WHMIS Certification
- Serve it Right
Languages
English
Hindi
Punjabi
French
Limited Working
Timeline
Assistant Housekeeping Manager
Sunroof Hotel
08.2023 - 03.2025
Housekeeping Supervisor
Rosewood Hotel Georgia
09.2022 - 07.2023
Housekeeping Manager
Level Hotel & Suites (By ONNI real estate development)
08.2021 - 08.2022
Housekeeping Supervisor
GEC Granville Suites
02.2020 - 08.2021
Rooms Quality Attendant
Delta Hotels by Marriott Vancouver Downtown Suites
02.2018 - 01.2020
Masters in Human Rights and Duties - Arts
Panjab University
Bachelors of Arts - Arts
Panjab University
Post Baccalaureate Diploma - Hospitality Services Management
Douglas College