ARSHDEEP KAUR GILL
Canada
Summary
Versatile Law and Society graduate with a multifaceted skill set poised for impactful roles in social work, government administration, labor relations, and policy research. Equipped with a strong foundation in legal principles, social justice, and policy analysis, complemented by hands-on experience in research, advocacy, and community engagement. Adept at navigating complex legal and social landscapes to develop innovative solutions and drive positive change. Proven ability to collaborate effectively with diverse stakeholders, leveraging strong communication and interpersonal skills. Passionate about utilizing expertise to address societal challenges, promote equity, and enhance organizational effectiveness in dynamic and mission-driven environments Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Ikea
ON
06.2022 - Current
- Deliver exceptional customer service by promptly addressing inquiries, resolving issues, and providing product information
- Process orders, track shipments, and manage returns efficiently, adhering to IKEA's policies and procedures
- Demonstrate comprehensive product knowledge to assist customers in making informed purchasing decisions
- Collaborate with team members to ensure a seamless customer experience and contribute to store operations, including inventory management and maintaining a clean work environment
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
Bachelor of Arts (B.A.) - Law & Society, HRM
York Univesity
Toronto06.2024
Skills
- Legal Research and Analysis
- Critical Thinking
- Writing and Communication
- Time Management and Organization
- Legal Technology Proficiency
- Adaptability
- Report Generation
- Consultative Sales
- Call Management
- Paperwork Processing
Certification
Professional Certification in Public Administration and Law (CPAL)
Timeline
Customer Service Representative
Ikea
06.2022 - Current
Bachelor of Arts (B.A.) - Law & Society, HRM
York Univesity
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