Pavneet Kaur
Brampton,Canada
Summary
To obtain a position of responsibilities that utilizes my skills and experience and keen to work in an environment where I can enrich my knowledge. Personable Office Administrator with years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls, and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Office Assistant
Canada Cartage
03.2024 - Current
- Receiving and processing timesheets and large volume of documentation.
- Auditing ,prepping,Scanning and Indexing all documentation paid and unpaid timesheets as per the guidelines (using systems such as Synergize, Accellos,Citrix)
- Offering backup and support for other team members within department.
- sorting and filing documents according to established filing systems,locate and retrieve documents from files as requested and maintain records of filed and remove materials.
- Manage efficiently in a multi-tasked environment and ensure deadlines are met.
- maintaining and preparing reports from manual or electronic files,inventories,mailing lists and database.
- Additional duties as assigned.
Office Administrator
Access Record Center
02.2023 - 01.2024
- Filing important documents, such as reports, meeting notes, emails, and letters
- Prepares, compiles and sorts documents for data entry
- Transfer information from paper formats into computer files using keyboards, data recorders, or optical scanners (30 words per minute)
- Streamlined office processes by implementing efficient organizational systems and digital tools
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members
- Processing and filing invoices
- Indexing, validation, sorting, and scanning using different computer programs
- Ensuring availability to help colleagues and employees where necessary
- Answering phone calls
Order Picker
Amazon Fulfillment center YYZ7
10.2022 - 02.2023
- Take picking orders from the manager and attempt to find products in Amazon warehouses
- Checking the product to ensure that it is in proper working condition and it's not damaged
- Isolate damaged items and report it to the supervisor
- Ensure that package information is recorded manually first and then punched into the database system along with its status
- Increased order picking efficiency by utilizing warehouse management systems and barcode scanning equipment
- Collaborated with team members to achieve daily order fulfillment targets, contributing to overall warehouse productivity
Customer Service Representative
NTT CANADA INC.
01.2022 - 03.2022
- Managing large amounts of inbound calls in a timely manner
- Following call center scripts when handling different topics
- Identifying customer’s needs, clarify information, research every issue and provide solutions or alternatives
- Keep records of each and every conversation in our call center
- Seek opportunities to upsell products when they arise
- Answered constant flow of customer calls with minimal wait times
Warehouse Associate
TJX, SCI LOGISTICS, DHL
01.2020 - 01.2022
- Performed all warehouse duties including picking, packing, counting, record keeping, and maintaining a clean area
- Performed work safely and according to the department and company safety rules and policies
Manager
Pizza Hut
12.2018 - 12.2021
- Schedule and supervise kitchen helpers
- Improved customer satisfaction through staff training in customer service and product knowledge
- Maximized sales by creating innovative visual merchandising displays and store layouts
- Approved regular payroll submissions for employees
- Answered customer complaints with quick solutions, ensuring customer satisfaction
- Maintain inventory and records of food, supplies, and equipment
- Hire and train kitchen staff
- Prepare and cook complete meals or individual dishes and foods
- May plan menus, determine size of food portions, estimate food requirements and costs, and monitor and order supplies
Cashier and Packer
Popeye's Chicken & Biscuits
03.2018 - 11.2019
- Delivered excellent customer service by greeting and assisting each customer
- Helped customers select products that best fit their personal needs
Manager
Bollywood Unlimited
01.2017 - 03.2018
- Enhanced customer satisfaction by providing timely and efficient assistance
- Streamlined service processes for improved customer experience and faster response times
- Boosted company reputation through exceptional customer service and problem resolution skills
- Assisted customers with various inquiries, resulting in increased loyalty and repeat business
- Delivered exceptional support to customers during peak hours, ensuring smooth operations and minimal wait times
- Achieved departmental goals by developing and executing strategic plans and performance metrics
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
Cashier
Pizza Pizza Store
09.2016 - 01.2017
- Prepare food; take customer orders, stock shelves, and assist with customers
- Responsible for speed of services for food preparation
- Move around to all positions on the floor and serve customers in a timely fashion
Education
Diploma - Hospitality and Tourism Management
St.Lawrence College
Toronto, Ontario01.2017
High School Diploma - Medical Stream
Sri Dashmesh Senior Secondary School
Amritsar, Punjab01.2015
Skills
- Mail Handling
- Expense Reporting
- Business Administration
- Bookkeeping
- Office Supply Management
- File Maintenance
- Word Processing
- Operations Management
- Administrative Support
- Inbound Phone Call Handling
- Supply Inventory
Certification
- Certified food handler
- Smart serve certificate
- Licensed security guard
- First aid and CPR certified
- Full driving license
- Clean driving abstract
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
References
Available upon request
current status
canadian citizen
Timeline
Office Assistant
Canada Cartage
03.2024 - Current
Office Administrator
Access Record Center
02.2023 - 01.2024
Order Picker
Amazon Fulfillment center YYZ7
10.2022 - 02.2023
Customer Service Representative
NTT CANADA INC.
01.2022 - 03.2022
Warehouse Associate
TJX, SCI LOGISTICS, DHL
01.2020 - 01.2022
Manager
Pizza Hut
12.2018 - 12.2021
Cashier and Packer
Popeye's Chicken & Biscuits
03.2018 - 11.2019
Manager
Bollywood Unlimited
01.2017 - 03.2018
Cashier
Pizza Pizza Store
09.2016 - 01.2017
Diploma - Hospitality and Tourism Management
St.Lawrence College
High School Diploma - Medical Stream
Sri Dashmesh Senior Secondary School
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