Pavneet Kaur
Ottawa,Canada
Summary
Experienced QA Lead with 12+ years of software testing and development experience. Skilled in creating test plans and test cases, ensuring high product quality and customer satisfaction. QA Lead with extensive knowledge of software development and testing processes.
Overview
13
13
years of professional experience
Work History
Quality Assurance Team Lead
Lightspeed Commerce
2019.06 - 2024.04
- Performed testing in Salesforce Service Cloud, Salesforce Classic, Lightning, Salesforce digital 360, Salesforce CPQ and NetSuite
- Reviewed test plans and cases for completeness, accuracy, and adherence to project requirements
- Lead a team of QA engineers, providing mentorship, training, and guidance to ensure high performance and professional growth
- Developed test plans, test strategy in coordination with product development and create test cases based on the requirements
- Collaborate closely with cross-functional teams including development, product management, UAT and customer support to drive quality improvement initiatives and resolve issues
- Facilitated coordination between QA team members working on various projects across multiple locations.
- Have done yearly performance reviews and bi-weekly 1:1 with the team
- Identified potential risks and issues related to product development and recommended mitigation strategies
- Participated in project planning meetings to provide input on resource allocation based on workloads within QA team
- Analyzed test results and provided detailed metrics on software performance, reliability, usability, etc., using visual reports or dashboards
- Managed defect tracking processes using bug reporting tools like JIRA and have created and maintained the test cases on TestRail
- Worked closely with developers during each sprint cycle to identify any potential roadblocks preventing successful release.
Quality Assurance Analyst
Aptos
2018.03 - 2019.06
- Performed POS testing which involves testing POS, payment testing which includes testing of different cards (like credit, debit, gift card, PLCC card), PCI DSS compliance validation, tokenization, checking logs, web orders processing
- Developed test plans and strategies for various software projects
- Provided testing effort estimates, involved in meetings with customer to understand the functional requirements and reviews of test effort estimation & test cases
- Used MS SQL studio to execute SQL queries for querying about customer, item, promotion, order etc
- Reviewed requirements, specifications, and technical design documents for completeness and accuracy
- Actively participated in team meetings to review project progress, identify risks/issues, and provide recommendations for improvement opportunities
- Participated in daily meetings to keep track of defects and provide update on testing progress
- Designed test cases based on user stories or use case scenarios
- Analyzed root causes of production issues by performing thorough investigation into log files and system data
- Trained new team members on QA processes, tools, and techniques used within organization
- Have performed Functional Testing, Smoke Testing, Regression Testing, System Testing, Negative Testing and Payment Testing.
Web application Tester
Syrall Technologies Pvt. Ltd.(India)
2016.12 - 2018.01
- Analysis of user stories and functional specifications to help ensure the quality of the software
- Create test cases based on user stories and functional specifications
- Design and implement test procedures, test scripts, test cases
- End-to-end testing and UAT coordination
- Ensuring the documentation and communication of test results and issues through an issue tracking system (Jira).
Migration Lead and Tester (HP)
Wipro Technologies
2010.11 - 2016.11
- Evaluated priority of business technical support requests
- Successfully developed and executed test plans, test cases and procedures
- Write test scripts and test cases in HP Quality Center
- Tracked the status of defects and provided a status report during daily meetings.
Education
Master of Science (M.S.): Computer Science -
BITS PILANI
10.2014
Bachelor of Science (B.S.): Computer Science -
Punjab Technical University
03.2007
Skills
- Root Cause Analysis
- Quality Assurance Strategy
- Regression Testing Expertise
- Cross-Functional Team Collaboration
- Defect Tracking and Reporting
- Team Mentoring
- Tools: JIRA, Confluence
- Key Performance Indicator Tracking
Languages
English
Punjabi
Timeline
Quality Assurance Team Lead
Lightspeed Commerce
2019.06 - 2024.04
Quality Assurance Analyst
Aptos
2018.03 - 2019.06
Web application Tester
Syrall Technologies Pvt. Ltd.(India)
2016.12 - 2018.01
Migration Lead and Tester (HP)
Wipro Technologies
2010.11 - 2016.11
Master of Science (M.S.): Computer Science -
BITS PILANI
Bachelor of Science (B.S.): Computer Science -
Punjab Technical University
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