- English
- Fluent
Pavneet Kaur
Kitchener,ON
Summary
Detail - oriented and knowledgeable customer service skilled at completing people -facing and office -based tasks by applying strong multitasking and organizational abilities. Independent worker with fastidious and cheerful nature to improve customer satisfaction ratings.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Accounting Assistant
TAX PRO CONSULTANTS
- Supported budgeting process by compiling historical data, analyzing trends, and assisting with forecast projections.
- Enhanced interdepartmental communication through clear, concise presentations on accounting information during team meetings.
- Assisted in yearly budget planning process by providing accurate historical data analysis for informed decision-making purposes.
General Manager
PIZZA HUT (FMI)
12.2019 - Current
- Monitored store performance and identified opportunities for improvement
- Recruited team members for maintaining adequate staffing levels according to projected sales
- Assessed team member performance through formal reviews leading to promotions or terminations as necessary
- Implemented effective process improvement initiatives to enhance productivity and performance levels
- Provided coaching and mentoring support for employees at all levels of the organization
- Managed customer service teams to ensure quality customer satisfaction and increase customer loyalty.
Customer Service Representative
PIZZA HUT (FMI)
12.2019 - Current
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Early Childhood Education (AECE) -
CDI COLLEGE
05.2019
Business and Commerce -
PUNJABI UNIVERSITY
PATIALA, INDIA05.2018
Skills
- Team management( 5 YRS )
- MS -Office
- Microsoft excel
- Customer service ( 5 YRS)
- Food Preparation and Safety( 4 YRS)
- Profit and Loss Accountability
- Staff Training
- Verbal and Written Communication
- Team Training
- Supervision and Training
- Communication Skills
- Performance Analysis
- Matrix Management
- Inventory Control
- Performance Evaluations
- File and database management
- Administrative Support
Certification
FOOD HANDLER CERTIFICATE
Languages
Timeline
General Manager
PIZZA HUT (FMI)
12.2019 - Current
Customer Service Representative
PIZZA HUT (FMI)
12.2019 - Current
Accounting Assistant
TAX PRO CONSULTANTS
Early Childhood Education (AECE) -
CDI COLLEGE
Business and Commerce -
PUNJABI UNIVERSITY
FOOD HANDLER CERTIFICATE
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