Summary
Overview
Work History
Education
Skills
Timeline
Generic

PAVNEET KAUR

Brampton,ON

Summary

Effective General Business Student committed to learning, developing skills in Project & Operation Management and team contribution. Self-directed and energetic with superior performance in both autonomous or collaborative environments working independently and collaborating with others on group projects. Adaptable and able to meet challenges in a fast-paced and rapidly changing work environment. Reliable, creative, hard working and well disciplined. Proactive team player with strong verbal and written communication skills; languages include English, Hindi, and Punjabi. Proficient in using Microsoft Office applications: Word, PowerPoint, Excel, Outlook. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.

Overview

4
4
years of professional experience

Work History

Sales Assistant

Zara
11.2019 - 02.2020
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Established rapport with customers using active listening and interpersonal skills.
  • Communicated orders to vendors, scheduling carriers for pickup if needed.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Prioritized helping customers over completing other routine tasks in store.

Customer service representative

BVD Petroleum
01.2020 - 03.2021
  • More than 1 year experience, head office)
  • Processed incoming and outgoing correspondence including emails and phone calls
  • Maintained records of customer interactions, processed customer accounts, and filed documents
  • Dispatched orders efficiently to ensure effective distribution
  • Perform basic math functions to collect online payments and make change
  • Resolve problems that are related to transportation and logistics systems
  • Oversee the life cycle of products, including preparations, shipping, and tracking.

Call Center Agent

International Credit Experts
04.2021 - 12.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Responded to customer calls and emails to answer questions about products and services.
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
  • Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
  • Educated customers on company systems, form completion, and access to services.
  • Compiled status and performance reports for team leaders to address company strengths and weaknesses.

Team Lead

Stealth Monitoring
01.2022 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Coached team members in techniques necessary to complete job tasks.
  • Designed strategic plan for component development practices to support future projects.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Reviewed, implemented and updated company records related to team activities for future reference.
  • Mentored and guided employees to foster proper completion of assigned duties.

Education

High School Diploma -

Cambridge International School
Amritsar, Punjab

Business

Cambrian Collage
Brampton, ON

Skills


    Customer Account Management
    Customer Retention Strategies
    Courteous with Strong Service Mindset
    Calm and Professional Under Pressure
    Excellent Attention to Detail
    Team management
    Work Prioritization
    Time Management
    Sales Report Generation
    Policies and Procedures Adherence
    Administration skills
    Attention to detail

Timeline

Team Lead

Stealth Monitoring
01.2022 - Current

Call Center Agent

International Credit Experts
04.2021 - 12.2021

Customer service representative

BVD Petroleum
01.2020 - 03.2021

Sales Assistant

Zara
11.2019 - 02.2020

High School Diploma -

Cambridge International School

Business

Cambrian Collage

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PAVNEET KAUR