PAVNEET SINGH DHANOA
Calgary,Alberta
Summary
Team Leader with 4+ years of experience in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Team Lead
PartSource
05.2023 - Current
- Expertly answered questions about vehicle parts, resulting in 100% customer satisfaction and increased sales of 15%
- Respond to service inquiries and coordinate resolutions with management and floor associates
- Successfully completed the Management Training program and mastered skills in sales, customer service, finance and, operations
- Developed and mentored a team of 10 employees, resulting in a 25% decrease in turnover rate and a more cohesive work environment.
Shift Manager
KFC
05.2021 - 04.2023
- Supervise, motivate, and train team members and provide input to RGM for workplace performances
- Ensure proper functioning of customer service during operational hours and manage team members with daily tasks and duties
- Achieved 100% customer satisfaction by implementing customer service training program resulting in increased sales by 20%
- Consistently exceeded sales goals, resulting in a 25% increase in revenue for the branch.
Security Operator
IGuard 360 Security Office
01.2021 - 03.2021
- Utilized strong communication skills to effectively address customer concerns, resulting in increased customer retention.
Executive Member
Coding Syndicate of Sheridan
01.2019 - 08.2020
- Worked on web development projects to identify and resolve code issues, successfully debugged 10+ projects and improved user experience for 30+ members
- Promoted club activities among students and increased club attendance by 60% in March 2019.
Front Desk Concierge
IGuard 360 Security – Site: CityView Apartments
02.2020 - 05.2020
- Responsible for administering all desk customer service activities – greeting guests, providing access cards and engaging in inter-personal dealings.
Education
Computer Programming -
Sheridan Institute of Technology
Brampton, ONIndustrial Training Program - Java -
ThinkNext Technologies Private Limited
Mohali, IndiaSkills
- Customer Focus
- Team Supervision
- Performance Management
- Compliance and Safety
- Problem Solving
- Documentation And Reporting
Certification
- Management Trainee Program - PartSource
- Industrial Training Program - Java
Timeline
Team Lead
PartSource
05.2023 - Current
Shift Manager
KFC
05.2021 - 04.2023
Security Operator
IGuard 360 Security Office
01.2021 - 03.2021
Front Desk Concierge
IGuard 360 Security – Site: CityView Apartments
02.2020 - 05.2020
Executive Member
Coding Syndicate of Sheridan
01.2019 - 08.2020
Computer Programming -
Sheridan Institute of Technology
Industrial Training Program - Java -
ThinkNext Technologies Private Limited
- Management Trainee Program - PartSource
- Industrial Training Program - Java
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