Dynamic leader and communicator with a proven track record at Hinduja Global Solutions, enhancing customer satisfaction and optimizing revenue. Excelled in managing teams, leveraging technical proficiency in Microsoft Excel and CRM software to streamline processes. Demonstrates exceptional problem-solving abilities and adaptability, driving improvements in customer service and operational efficiency. Hardworking candidate skillful in providing excellent customer service. Proven track record of resolving customer issues in a timely manner while upholding the highest standards of customer satisfaction. Extensive experience in using multiple communication channels, including phone, email, and web chat. Strong interpersonal skills, and an ability to lead and motivate a team to success.