Summary
Overview
Work History
Education
Skills
Languages
Timeline
BusinessAnalyst

Pavneek Singh

Dartmouth,NS

Summary

Dynamic leader and communicator with a proven track record at Hinduja Global Solutions, enhancing customer satisfaction and optimizing revenue. Excelled in managing teams, leveraging technical proficiency in Microsoft Excel and CRM software to streamline processes. Demonstrates exceptional problem-solving abilities and adaptability, driving improvements in customer service and operational efficiency. Hardworking candidate skillful in providing excellent customer service. Proven track record of resolving customer issues in a timely manner while upholding the highest standards of customer satisfaction. Extensive experience in using multiple communication channels, including phone, email, and web chat. Strong interpersonal skills, and an ability to lead and motivate a team to success.

Overview

5
5
years of professional experience

Work History

Inventory Analyst

Ultra Maritime
03.2024 - 11.2024
  • Track inventory levels to ensure accurate stock records.
  • Monitor stock movements, incoming shipments, and outgoing orders.
  • Analyze historical data and trends to predict future inventory needs.
  • Use forecasting tools and software to predict demand and adjust inventory accordingly.
  • Ensured timely replenishment of stock, closely monitoring lead times and coordinating with suppliers for on-time deliveries.

Receptionist

Maritime Inn
03.2022 - 03.2024

Customer Service Associate

Hinduja Global Solutions
02.2021 - 02.2023
  • Prepared daily reports and summary cash balances
  • Handled customer inquiries and complaints via phone, email, and live chat
  • Provided accurate and timely information to customers regarding products and services
  • Resolved customer issues efficiently, maintaining a high level of customer satisfaction
  • Utilized CRM software to track and manage customer interactions and follow-ups
  • Assisted with troubleshooting and technical support for various products
  • Collaborated with team members to improve overall customer service processes
  • Optimized revenue and earnings by providing superior client support
  • Managed inventory and placed orders as necessary
  • Adhered to safety regulations and answered customer inquiries

Department Manager

Walmart
10.2019 - 01.2021
  • Ensure that fresh products, such as produce, meats, and bakery items, are properly stocked and rotated for freshness.
  • Monitor stock levels, track inventory, and ensure proper ordering and replenishment. Minimize waste and manage markdowns on products nearing expiration.
  • Maintain high-quality standards for all products in the fresh departments. Ensure items meet Walmart’s freshness and safety guidelines.
  • Identify areas for staff development and conduct training to improve skill sets, product knowledge, and customer service.

Education

General Business

Conestoga College
01.2020

Selling Skills Certification -

National Skill Development Corporation
01.2018

Senior Secondary -

Central Board of Secondary Education
01.2018

Skills

  • Communication
  • Customer Service
  • Technical Proficiency
  • Time Management
  • Organization
  • Problem-Solving
  • Remote Work
  • Teamwork
  • Adaptability
  • Leadership
  • Selling Skill

Languages

English

Timeline

Inventory Analyst

Ultra Maritime
03.2024 - 11.2024

Receptionist

Maritime Inn
03.2022 - 03.2024

Customer Service Associate

Hinduja Global Solutions
02.2021 - 02.2023

Department Manager

Walmart
10.2019 - 01.2021

Selling Skills Certification -

National Skill Development Corporation

Senior Secondary -

Central Board of Secondary Education

General Business

Conestoga College
Pavneek Singh