Pavlo Shymushovskyi
Winnipeg
Summary
Dynamic Customer Service Manager and Sales Agent with a proven track record at EServers and GoldCars. Excelled in resolving customer complaints, boosting satisfaction, and expanding client bases through strategic prospecting. Skilled in CRM software and Microsoft Office, with exceptional problem-solving abilities. Achieved significant reductions in customer complaints by implementing effective solutions.
Overview
6
6
years of professional experience
Work History
Customer Service Manager
EServers
03.2020 - 02.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Sales Agent
GoldCars
03.2016 - 02.2020
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Proficient in CRM software (e.g., Salesforce, HubSpot)
- Customer service excellence
- Strategic prospecting and lead generation
- Ability to work in fast-paced environments
- Time management and organizational skills
Education
Bachelor of Science - Logistics Management
Lviv Polytechnic National University
Ukraine 05-2015
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
Languages
English
Full Professional
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Spanish
Limited Working
Timeline
Customer Service Manager
EServers
03.2020 - 02.2022
Sales Agent
GoldCars
03.2016 - 02.2020
Bachelor of Science - Logistics Management
Lviv Polytechnic National University
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