Pavlina Alagoz
Plamondon,AB
Summary
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
16
16
years of professional experience
Work History
Member Service Representative
Servus Credit Union
09.2019 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Built rapport with members by engaging in genuine conversations and demonstrating commitment to their financial wellbeing.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Educated members on financial literacy topics, empowering them to make sound financial decisions for their future success.
- Served as a mentor for new hires sharing best practices contributing towards increased productivity among team members.
- Managed daily balancing tasks reducing discrepancies in accounting records while maintaining accuracy.
- Resolved customer issues through thorough dispute investigation.
- Managed approximately 30 incoming calls, emails and member requests per day
General Manager/Human Resources
Bonus Equities Ltd.
10.2008 - 05.2013
- Hire and manage staff of 10-20 employees
- Create advertisements for available positions
- Screen potential employees prior to new hire
- Conduct interviews
- Train employees/contractors in all required courses
- Obtain LMO (labor market opinion) for foreign nationals
- Hire and assist foreign nationals and family with required work permits
- Create Health and Safety policies and procedures
- Ensure employee/company compliance and safety
- Generate work quotes, contracts and lease agreements
- Responsible for legal business matters
- Oversee and obtain insurance policies
- Responsible for employee and business claims
- Conduct internal employee and company health and safety audits
- Complete employee/company statistics and trends reporting
- Organize company meetings, training sessions, functions and events
- Complete accident/incident/near miss reports
- Attend contractor meetings
- Keep minutes
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
Manager
Rogue Auto & H.D. Repair Ltd.
05.2009 - 02.2012
- Hire and manage staff of 5-9 employees
- Screen potential employees prior to new hire and conduct interviews
- Hire and assist foreign nationals with required work permit and documents
- Create work orders
- Customer service
- Review customer accounts and collect payment
- Handle multiple phone lines
- Make company deposits
- Design advertisements for available positions
- Organize company meetings and functions
- Streamlined operations and prioritized tasks, allowing increased employee productivity
Education
High School Diploma -
Silverton Union High School
Silverton, Oregon06.2003
Skills
- Leadership and team building
- Efficient multi-tasker
- Effective leader
- Training and coaching
- Deadline-oriented
- Staff Training and hiring
- Service standard compliance
- Complaint resolution
- Phone Etiquette
- Professionalism
- Verbal and written communication
- Motivation
References
Available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Member Service Representative
Servus Credit Union
09.2019 - Current
Manager
Rogue Auto & H.D. Repair Ltd.
05.2009 - 02.2012
General Manager/Human Resources
Bonus Equities Ltd.
10.2008 - 05.2013
High School Diploma -
Silverton Union High School
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