Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Pavle Perisic

Toronto,ON

Summary

Extensive experience within Customer Service, bringing knowledgeable skills in oral and written communication, active listening and analytical problem-solving skills. Helping to enhance customer experiences by employing service-oriented behaviors, understanding customer needs, and providing customized solutions for every situation.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

GoodLife Fitness
04.2017 - 01.2023
  • Responded to customer requests for products, services, and company information.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Created customer support strategies to increase customer retention.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Education

Bachelor's in Business Management - Global Business Management

Toronto Metropolitan University
Toronto, ON
06.2023

Bachelor's in Business Management - Global Business Management

ISCTE University
Lisbon, Portugal
06.2023

Skills

  • Microsoft Excel
  • Retail Sales Customer Service
  • Active Listening
  • Customer Relations
  • Account Management
  • Conflict Resolution
  • Time Management

Languages

English
Native or Bilingual
Serbian
Native or Bilingual

Timeline

Customer Service Representative

GoodLife Fitness
04.2017 - 01.2023

Bachelor's in Business Management - Global Business Management

Toronto Metropolitan University

Bachelor's in Business Management - Global Business Management

ISCTE University

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Pavle Perisic