PAVITHRAN RANGASAMY
Nepean,ON
Summary
Professional with experience in providing technical support and troubleshooting for desktop environments. Strong focus on team collaboration and delivering reliable results, adaptable to changing needs. Skilled in diagnosing and resolving hardware and software issues, supporting network configurations, and maintaining system security. Skilled at diagnosing and resolving network issues, optimizing performance, and conducting vulnerability assessments to safeguard IT environments. Strong expertise in managing M365, Azure, Windows, and MacOS environments while maintaining a solid understanding of security and compliance requirements.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Desktop Support Engineer Intern
Comnet Innovations
06.2022 - 11.2022
- Assist in provisioning and deploying end-user devices, including desktops, laptops, and peripheral equipment, by configuring BIOS settings, operating systems (Windows, macOS, Linux), and enterprise applications using imaging tools such as WDS, SCCM, or In tune.
- Diagnose and resolve Level 1 and 2 incidents, including hardware malfunctions, OS errors, application performance issues, and network connectivity problems, adhering to ITIL-based incident management processes.
- Ensure compliance with security and performance standards by applying updates through WSUS, managing antivirus software, and conducting routine vulnerability scans to protect against security risks.
- Perform user account provisioning, group memberships, and password resets within Active Directory Azure AD, and related systems, ensuring access control aligns with organizational policies
- Developed and maintained documentation on troubleshooting procedures, common IT issues, and solutions, basic python and C++ knowledge sharing within the team.
- Implemented security measures such as antivirus software updates and firewall configurations to protect sensitive company data from potential threats.
Network Support Engineer Intern
VVDN Technologies
09.2021 - 02.2022
- Assist in deploying, configuring, and maintaining networking hardware such as routers, switches, firewalls, and wireless access points, ensuring efficient operation of LAN, WAN, and VPN environments
- Utilize monitoring tools such as Wireshark, PRTG, or SolarWinds to analyze traffic flow, detect anomalies, and report latency, packet loss, or bandwidth utilization issues to optimize network performance
- Support the identification and resolution of Layer 1-3 connectivity issues, including IP conflicts, VLAN misconfigurations, or hardware faults, while escalating complex incidents to senior engineers
- Maintain updated network topology diagrams, configuration logs, and incident reports using tools like Visio and ticketing systems (ServiceNow or JIRA), ensuring comprehensive documentation for future references
- Sustained optimal sender score on two IPs, enhancing inbox delivery and corresponding metrics while improving delivery metrics from 40% to 50%.
Education
Post-Graduation Diploma - Wireless Information Networking
Fleming College
Peterborough, Ontario04.2024
Bachelor of Engineering - Electronics and Communication
Sri Eshwar College
India08.2022
Skills
- Ticketing system proficiency
- Troubleshooting & problem solving
- Network Administration
- Teamwork & Collaboration
- Operating system installation and configuration
- Excellent time management skills
- Firewall configuration
- Hardware & Software maintenance
- Printer support
- Active directory administration
- Remote desktop support
- Virtualization
- IT security & compliance
- Analytical & logical thinking
- End-user support
Certification
CCNA: Introduction to Networks | CISCO NETCAD
CCNAv7: Switching, Routing, and Wireless Essentials | CISCO NETCAD
CCNAv7: Enterprise Networking, Security, and Automation | CISCO NETCAD
Timeline
Desktop Support Engineer Intern
Comnet Innovations
06.2022 - 11.2022
Network Support Engineer Intern
VVDN Technologies
09.2021 - 02.2022
CCNA: Introduction to Networks | CISCO NETCAD
CCNAv7: Switching, Routing, and Wireless Essentials | CISCO NETCAD
CCNAv7: Enterprise Networking, Security, and Automation | CISCO NETCAD
Post-Graduation Diploma - Wireless Information Networking
Fleming College
Bachelor of Engineering - Electronics and Communication
Sri Eshwar College
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