Pavithran Joseph
Scarborough,ON
Summary
Forward-thinking Administrative /Operations Support Specialist bringing many years of expertise in for industry sector businesses. Critical thinker cultivates rapport with individuals to optimize project goals and output, resolve complex problems, and deliver innovative improvement strategies.
Overview
9
9
years of professional experience
Work History
Operation Support Officer
City of Toronto
Toronto, Ontario
11.2023 - 11.2024
- Enhanced Customer Experience: Supported the planning and delivery of customer service improvements across high-traffic operations (e.g., transit/ferry terminal, service counters), reducing wait times and improving visitor flow.
- Operational Efficiency: Coordinated day-to-day operations, monitored service performance, and identified process bottlenecks—leading to a measurable increase in service efficiency (e.g., 15–20% faster processing times).
- Stakeholder Engagement: Acted as a liaison between management, staff, and external stakeholders to ensure service standards were consistently met and aligned with organizational priorities.
- Data & Reporting: Collected, analyzed, and presented operational and customer feedback data; developed reports and dashboards to inform decision-making, and highlight trends for leadership teams.
- Policy & Compliance Support: Ensured adherence to organizational policies, health and safety standards, and regulatory requirements, minimizing compliance risks.
CSO /CX Officer
Service Canada (Gatestone) - Passport Division
Toronto, Ontario
03.2022 - 02.2024
- Delivered high-quality front-line service to citizens by handling inquiries, applications, and service requests in person, online, and by phone.
- Processed documentation and registrations accurately, ensuring compliance with government standards,
- Guided citizens through complex policies and procedures with clarity and empathy, improving accessibility and trust in public services.
- Resolved service issues efficiently, maintaining a customer satisfaction rating of 90%+ across interactions.
- Collaborated with cross-departmental teams to streamline workflows, cutting average service wait times by up to 20%.
- Trained new staff on service protocols, communication techniques, and digital systems, supporting consistent service delivery.
- Utilized CRM and case management systems to log interactions, track cases, and provide timely follow-up.
Night Auditor
Monte Carlo Inns
Markham, Ontario
02.2022 - 02.2023
- Balanced daily financial transactions by reconciling accounts, verifying room charges, payments, and posting adjustments with 100% accuracy.
- Prepared detailed end-of-day financial and occupancy reports for management, ensuring compliance with accounting standards.
- Managed front desk operations during overnight hours, including guest check-ins/outs, reservations, and responding to inquiries.
Program Administrative Assistant
Canadian Feed The Childrem
Toronto, Ontario
02.2020 - 01.2022
- Provided comprehensive administrative and operational support to program managers and staff, ensuring smooth execution of daily program activities.
- Coordinated schedules, meetings, and events; prepared agendas, minutes, and follow-up action plans to keep projects on track.
- Managed documentation, records, and databases with accuracy and confidentiality, improving accessibility and efficiency for the program team.
- Assisted in the preparation of reports, presentations, and correspondence to support program objectives and stakeholder communication.
- Acted as the first point of contact for program participants and external partners, addressing inquiries with professionalism and efficiency.
- Monitored program budgets and expenses, processing invoices, reimbursements, and purchase orders to ensure financial compliance.
- Supported program evaluation by collecting, organizing, and analyzing data, contributing to reports on outcomes and impact.
- Collaborated with cross-functional teams to coordinate logistics, workshops, and outreach activities, enhancing program visibility and engagement.
- Utilized office software and project management tools (MS Office 365, Excel, SharePoint, Teams, Asana) to streamline workflows and track deliverables.
- Recognized for multitasking ability, reliability, and proactive problem-solving in a fast-paced environment.
Lead Sales Associate
Canfix Kitechen Inc
Toronto, Ontario
04.2016 - 10.2019
- Led daily sales floor operations, supervising and mentoring junior associates to achieve individual and team targets.
- Consistently exceeded personal and team sales goals, contributing to revenue growth and repeat customer retention.
- Delivered exceptional customer service by identifying needs, recommending tailored solutions, and resolving issues effectively.
- Trained new staff on sales techniques, product knowledge, and customer service standards, ensuring high team performance.
- Managed cash handling, POS transactions, inventory tracking, and merchandising, maintaining operational accuracy and efficiency.
- Implemented upselling and cross-selling strategies that increased average transaction value by 10–15%.
- Prepared daily sales reports and performance summaries for management to support data-driven decision-making.
Education
Certificate Program - Lean Six Sigma Black Belt Certification And Traini
Six Sigma Global Institute
Toronto, ON08-2025
Advanced Diploame - Business Intelligence And Data Analytics
Corporate Finance Institue
Toronto, ON07-2022
High School Diploma -
St/ Michael's College
12-2011
Some College (No Degree) - Level 1 Public Administration And Governance
Toronto Metropolitan University
TorontoSkills
- Project Coordination & Support
- Operations Management
- Administrative Support & Office Management
- Process Improvement & Workflow Optimization
- Scheduling, Calendar & Meeting Coordination
- Stakeholder Engagement & Relationship Management
- Communication (Written & Verbal)
- Cross-Functional Collaboration
- Analytical Thinking & Problem-Solving
- Organizational & Time Management Skills
- Data Analysis & Reporting
- Documentation & Records Management
- Budget Monitoring & Resource Allocation
- Adaptability & Resilience in Fast-Paced Environments
- Leadership Without Title (Influencing Across Teams)
- Customer Service & Client Relations
- Confidentiality & Professional Integrity
- Multicultural Awareness & Emotional Intelligence
Timeline
Operation Support Officer
City of Toronto
11.2023 - 11.2024
CSO /CX Officer
Service Canada (Gatestone) - Passport Division
03.2022 - 02.2024
Night Auditor
Monte Carlo Inns
02.2022 - 02.2023
Program Administrative Assistant
Canadian Feed The Childrem
02.2020 - 01.2022
Lead Sales Associate
Canfix Kitechen Inc
04.2016 - 10.2019
Certificate Program - Lean Six Sigma Black Belt Certification And Traini
Six Sigma Global Institute
Advanced Diploame - Business Intelligence And Data Analytics
Corporate Finance Institue
High School Diploma -
St/ Michael's College
Some College (No Degree) - Level 1 Public Administration And Governance
Toronto Metropolitan University