Pavithra Sham
Sydney,NS
Summary
Skilled multitasker with a superior work ethic and good teamwork, problem-solving, and organizational skills. Willing to take on any task to help the team. Reliable and dedicated team player with a hardworking and resourceful approach.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Executive
TTEC
03.2023 - 12.2023
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined communication channels for improved efficiency in handling customer concerns.
- Managed 100+call volumes with exceptional professionalism, ensuring minimal wait times for customers.
Transaction Processing Analyst
Accenture – Chennai, India
09.2021 - 11.2022
- Reduced errors in transaction processing by conducting thorough quality checks and data validation.
- Managed high-volume workloads, prioritizing tasks effectively to meet critical deadlines in fast-paced environment.
- Contributed ideas during brainstorming sessions that led to improvements in operational efficiency and overall team performance.
Education
Post-Baccalaureate Diploma - Business Analytics
Cape Breton University
Sydney 12.2024
Bachelor of Commerce - Corporate Secretaryship
Anna Adarsh College For Women
Chennai, India04.2021
Skills
- Languages: Python, SQL
- Tool: Tableau
- Critical thinking and analytical skills
- Teamwork
- Strong written and verbal communication skills
Academic Project Experience
Data Visualization - Tableau
Created exciting visualizations from raw customer sales data utilizing Tableau, presenting useful information for strategic decision-making. Developed interactive dashboards that demonstrated geographic patterns, customer segmentation, and trends in sales.
Certification
- Certified in first aid& CPR
- Microsoft Office (Word, Excel, Outlook, and PowerPoint)
Timeline
Customer Service Executive
TTEC
03.2023 - 12.2023
Transaction Processing Analyst
Accenture – Chennai, India
09.2021 - 11.2022
Post-Baccalaureate Diploma - Business Analytics
Cape Breton University
Bachelor of Commerce - Corporate Secretaryship
Anna Adarsh College For Women
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