Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Awards
Languages
Timeline
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Pavithra Ravichandran`

Pavithra Ravichandran`

Surrey,BC

Summary

Dedicated administrative / clerical professional with successful experience in fast-paced office or hospital settings. Hardworking team player with expertise in completing various clerical tasks, offering staff support and knowledgeable in medical terminology. Responsible, punctual and productive professional when working with little to no supervision.

Overview

14
14
years of professional experience

Work History

CUSTOMER CARE ASSOCIATE

Shell Select
09.2019 - Current
  • Handled 150+ customers everyday with positive attitude and focus on customer satisfaction.
  • Signed up new customers for Air Miles
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Leveraged sales expertise to promote products and capitalize on upsell opportunities.
  • Assisted call-in customers with questions and orders.
  • Trained two new employees in how to use POS system
  • Contributed to continuous improvement team-wide by collecting data on calls and giving managers knowledgeable feedback.
  • Verified timekeeping records and handled any discrepancies with employees.
  • Responded to employee questions and requests for information in timely and knowledgeable fashion.
  • Checked accrued hours against listed hours for leave time.

CUSTOMER SERVICE SPECIALIST (CARD PROTECTION PLAN)

Citibank
07.2014 - 07.2016
  • Responded to inbound client inquiries regarding card protection plan
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Provided solutions to client during incident reporting issues through usage of all available resources under limited supervision
  • Improved customer satisfaction score by 25 points with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Complied with company policies and procedures by encouraging positive and effective work environment among employees.
  • Updated account information to maintain customer records.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Trained new personnel regarding company operations, policies and services.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Reconciled account files and produced monthly reports.

INSURANCE CLAIMS OFFICER

Star Health Insurance
06.2012 - 07.2014
  • Processed 400 new insurance claims every month by collecting accurate information
  • Maintained lowest rejection rate during Quality Check by thoroughly checking validity of information provided by claimant or third party
  • Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
  • Determined extent of coverage and application of any conditions / exclusions
  • Performed administrative duties by verifying documentation, researching facts and contacting other parties involved to determine fault percentages and minimize potential losses.
  • Investigated potentially fraudulent claims.
  • Conducted full claim investigations and reported updates and legal actions.
  • Followed up with customers on unresolved issues.
  • Escalated files with significant indemnity exposure to supervisor for further investigation.
  • Understood requirements for disputes, gathered evidence to support claims and prepared customer cases to handle appeals.
  • Monitored compliance with regulations and industry best practices to promote fair and proper treatment for insured customers.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Verified transactions, product orders and shipping dates and entered information into databases and reports.
  • Managed calendars and scheduled appointments to maintain smooth flow of operations.
  • Issued invoices and followed up on outstanding payments to remind clients to pay on time.

Intern - Biotechnology

Kamakshi Hospital
06.2011 - 06.2011
  • Collected and tested samples of cells, tissues and blood to conduct studies.
  • Remained up-to-date with new advances in biotechnology to develop new techniques, products or practices.
  • Conducted data analysis on experiments to interpret findings to support scientific investigations.
  • Examined and studied chemical, physical and genetic makeup of cells, tissues and organisms.
  • Recorded maintenance activities performed on assigned medical equipment and updated departmental database of record of service.
  • Coordinated development trials and helped transition products from research laboratory to production.
  • Drafted and maintained process and procedure documentation.

Intern – Patient Service

Star Health Labs
06.2010 - 06.2010
  • Worked effectively with staff from all departments to coordinate resolutions.
  • Responded to patient concerns and questions with compassionate and knowledgeable service.
  • Entered details into computer systems and managed database of information.
  • Educated patients and families on healthcare options and financial support resources.
  • Maintained patient records and updated electronic health systems to safeguard data.
  • Monitored patient progress and provided emotional support.
  • Advocated for patient rights and access to support resources in healthcare settings.
  • Developed patient-centered care plans to meet individual needs.
  • Researched and applied relevant healthcare laws and regulations to support compliance.
  • Followed document protocols to safeguard confidentiality of patient records.

Intern – Patient Care

Central Railway Hospital
11.2009 - 12.2009
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Completed patient referrals to other medical specialists.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Helped patients complete necessary medical forms and documentation.
  • Supported office staff and operational requirements with administrative tasks.
  • Managed multi-line phone system and pleasantly greeted patients.

Education

Office Administration - Secretarial Studies And Office Administration

Okanagan College (Distance)
Kelowna, BC
06.2024

B.TECH - Biotechnology

Anna University
India
06.2012

Skills

  • Verbal and written communication
  • Problem solving / Conflict resolution
  • Typing & transcribing
  • Records Scanning & retrieving
  • Reception Management
  • Transcribing Orders
  • Scheduling Labs
  • Medical Terminology

Accomplishments

Fast learner award at Shell Select
Employee of month winner several times at Citibank
Dean;s scholarship recipient at Anna University

Awards

FAST LEARNER AWARD, 10/2021, Shell Select EMPLOYEE OF THE MONTH, 03/2015, Citibank DEAN'S SCHOLARSHIP RECIPIENT, 04/2012, Anna University

Languages

English
Native or Bilingual
Hindi
Full Professional

Timeline

CUSTOMER CARE ASSOCIATE

Shell Select
09.2019 - Current

CUSTOMER SERVICE SPECIALIST (CARD PROTECTION PLAN)

Citibank
07.2014 - 07.2016

INSURANCE CLAIMS OFFICER

Star Health Insurance
06.2012 - 07.2014

Intern - Biotechnology

Kamakshi Hospital
06.2011 - 06.2011

Intern – Patient Service

Star Health Labs
06.2010 - 06.2010

Intern – Patient Care

Central Railway Hospital
11.2009 - 12.2009

Office Administration - Secretarial Studies And Office Administration

Okanagan College (Distance)

B.TECH - Biotechnology

Anna University

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Pavithra Ravichandran`