Pavithra Praveen
Toronto
Summary
Motivated undergraduate student pursuing a Bachelor of Business Administration at the University of Trent, Peterborough. Seeking an opportunity to work in an environment that fosters professional growth and allows for the application and expansion of knowledge and experience for the overall success of the company. Known for personable and detail-focused approach, with strong organizational and communication skills that contribute to the efficiency of sales processes. Proficient in CRM systems and data management techniques, as well as Microsoft Office and customer relationship management. Committed to optimizing sales operations and ensuring high levels of customer satisfaction.
Overview
2
2
years of professional experience
Work History
Sales Support Administrator- Internship
Educators Financial Group
04.2024 - 08.2024
- Initiate contact to proactively engage with existing clients/prospects through various communication channels to assist with data integrity, such as validating client information for the upcoming client portal activities
- Take inbound calls with a focus on helping clients by responding empathetically and resolving matters at first point of contact—inbound calls will be primarily those resulting from assigned project(s)
- Make outbound calls to existing clients and book appointments for Financial Advisors and Financial Planners
- Contribute to the effective operation of Educators Financial Group by performing administrative-clerical support
- Assist other team members, including AVP Lending and Sales Support, on other miscellaneous tasks as required
- Support internal operational efficiencies and reporting processes
Customer service specialist
Best Buy
10.2022 - 04.2024
- Ensure that appropriate actions are taken to resolve customers’ problems and concerns
- Proficient computer skills with the ability to learn new software
- Knowledge of, or ability to learn, product, service, or area of customer service specialization
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments
- Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff
Communications and Administrative Associate
Community Race Relations Committee Peterborough
05.2023 - 10.2023
- Scheduling team meetings, booking meeting rooms, e-mail updates to team members, preparing agendas and taking minutes
- Designing communications materials with the CRRC leadership team for events, programs, campaigns, and initiatives
- Disseminating event and program communications via e-mail, Eventbrite, and social media
- Working closely with the coordinator and other project team leaders on communications posters and content
- Maintaining communications plan/strategy
- Setting and communicating a weekly schedule and office hours
- Maintaining and updating an organized work plan
- Responding to emails and other forms of communication within an appropriate turnaround time relative to their availability and work schedule
- Attending team meetings, events, and programs
Education
Bachelor’s - business administration
Trent University
Peterborough, Ontario09.2021
Skills
- Excellent administrational skills
- Exceptional organizational skills
- Strong communication skills
- Proficient in MS office suites
- Tactful problem resolution skills
- Salesforce proficiency
- Sales processes
- Sales strategy development
Languages
English
Native or Bilingual
Timeline
Sales Support Administrator- Internship
Educators Financial Group
04.2024 - 08.2024
Communications and Administrative Associate
Community Race Relations Committee Peterborough
05.2023 - 10.2023
Customer service specialist
Best Buy
10.2022 - 04.2024
Bachelor’s - business administration
Trent University
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