Pavitha Masilamani
Brampton,ON
Summary
Dynamic professional with a proven track record in delivering client-focused solutions and managing multiple projects simultaneously. Strong critical thinking, problem-solving, and communication skills with a keen ability to build and nurture relationships. Known for exceptional customer service and collaborative teamwork.
Overview
12
12
years of professional experience
Work History
Client Services Specialist - Account Executive
Computershare
03.2018 - Current
- Strengthened client relationships through proactive and collaborative management approaches
- Managed vendor selection and costs, optimizing operational efficiency
- Utilized strong interpersonal skills to effectively communicate with clients, enhancing rapport
- Demonstrated adeptness in identifying client needs and providing tailored solutions
- Monitored customer satisfaction and addressed complaints, consistently meeting service level goals
- Contributed to system enhancements, improving field operations
Law Clerk
Levy & Associates, LLC
01.2017 - 02.2018
- Prepared legal documents and correspondence, maintaining accuracy and efficiency
- Supported legal team with research, brief drafting, and client interactions
- Managed client communications and database updates
- Handled high volumes of calls, emails, and faxes, ensuring prompt and professional responses
Junior Business Analyst
KosJohnson
04.2015 - 12.2016
- Identified operational inefficiencies and proposed solutions for process improvement
- Analyzed data to support business decisions and enhance goal achievement
- Collaborated with product development teams to create effective marketing materials
Easyline Web Specialist
TD Canada Trust
10.2013 - 05.2015
- Delivered technical support and financial advice to customers
- Ensured exceptional customer service, exceeding performance targets
- Mentored new team members, facilitating their success
Administrative Assistant
Scarborough Convention Centre
11.2011 - 05.2015
- Maintained performance and sales data, facilitating informed decision-making
- Provided comprehensive administrative support and staff training
- Coordinated programs, meetings, and events, ensuring seamless execution
Education
Diploma - Social Service Worker
George Brown College
Toronto, ON04.2017
Bachelor of Arts - Legal Studies
Ontario Tech University
Oshawa, ON04.2015
Skills
- Relationship Building
- Customer Service
- Project Management
- Problem Solving
- Communication
- Data Analysis
Timeline
Client Services Specialist - Account Executive
Computershare
03.2018 - Current
Law Clerk
Levy & Associates, LLC
01.2017 - 02.2018
Junior Business Analyst
KosJohnson
04.2015 - 12.2016
Easyline Web Specialist
TD Canada Trust
10.2013 - 05.2015
Administrative Assistant
Scarborough Convention Centre
11.2011 - 05.2015
Diploma - Social Service Worker
George Brown College
Bachelor of Arts - Legal Studies
Ontario Tech University
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