Pavin Biju

London,ON

Summary

Developed leadership and team management skills in fast-paced environment, consistently ensuring efficient operations and team cohesion. Adept at problem-solving, conflict resolution, and performance improvement, with focus on achieving organizational goals and customer satisfaction. Looking to transition into new field while leveraging transferable skills to contribute effectively.

Skills

Customer service excellence
Task delegation
Team training
Conflict resolution

Database management
Communication skills
Multitasking ability
Client relationship management

Work History

Supervisor / Concierge

Loblaws Inc

London, ON

09.2023 - Current

Oversee daily operations, assign tasks, and provide training and guidance to maintain an organized, high-performing team.
Deliver friendly, efficient support for in-store and PC Express orders, resolving issues promptly to ensure a positive customer experience.
Manage PC Express systems, customer records, and digital tools while troubleshooting basic technical issues.
Maintain accurate client databases, verify order details, and ensure timely, accurate preparation for pickup or delivery.
Communicate clearly and professionally with customers, staff, and delivery partners, using proper in-person and telephone etiquette.

Customer Support Specialist

IILT Education

Toronto, ON

03.2022 - 05.2023

Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
Provided technical support for educational platforms, troubleshooting issues promptly.
Collaborated with cross-functional teams to improve service delivery processes.
Confidently use Microsoft Office tools such as Word, Excel, and Outlook to create reports, manage schedules, organize data, and support day-to-day department operations.
Multitasked to handle diverse customer needs in a high-volume sales setting, prioritizing tasks to keep up with challenging deadlines.

Education

Business Supply Chain And Operations Management

Fanshawe College of Applied Arts And Technology

London, Ontario

07-2025

Client Relationship Management

IILT Education

Cochin, SK

01-2022

Accomplishments

Become Employee of the month twice and improved sales beyond target

Certification

CELPIP Certification - Band 10 , CLB level: 10