Paven Hothi
Surrey,BC
Summary
Organized and dedicated Administrative/Clerical professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
13
13
years of professional experience
Work History
Nursing Unit Clerk
PHSA/Fraser Health Authority
01.2021 - Current
- Facilitated timely responses to patient inquiries, promoting a positive hospital experience.
- Promoted a culture of excellence through consistent adherence to quality control measures in all aspects of work performance.
- Expedited admissions, transfers, and discharges by coordinating with other departments and facilities as necessary.
- Ensured accurate documentation of patient information by meticulously updating electronic health records.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Processed medical insurance claims and payments.
Nursing Unit Clerk/ OR Booking Clerk
Providence Health Care at St. Paul's Hospital
11.2018 - 01.2021
- Served as an essential liaison between patients, families, and healthcare providers to address concerns promptly and professionally.
- Enhanced patient care by efficiently managing medical records and coordinating with healthcare professionals.
- Assisted in reducing errors through careful verification of physician orders for tests, medications, and treatments.
- Streamlined communication between nurses, doctors, and patients for better treatment outcomes.
- Reduced paperwork processing time through implementation of electronic document management systems within the unit effectively.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Customer Service Representative
TD Canada Trust
01.2014 - 11.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Supervisor
Shoppers Drug Mart
02.2012 - 01.2015
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Education
Nursing Unit Clerk Certificate -
Stenberg College
Surrey, BC07-2018
High School Diploma -
Queen Elizabeth Secondary
Surrey, BC06-2010
Skills
- Customer service
- Excellent Communication
- Multitasking
- Problem-solving
- Critical thinking
- Time management
- Task prioritization
- Administrative/Clerical support
- Sales
- Payment processing
- Healthcare software proficiency
- Cash handling
- Organizational skills
- Adaptability and flexibility
- Attention to detail
- Data entry
- Electronic recordkeeping
- Active listening
- Professionalism
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Nursing Unit Clerk
PHSA/Fraser Health Authority
01.2021 - Current
Nursing Unit Clerk/ OR Booking Clerk
Providence Health Care at St. Paul's Hospital
11.2018 - 01.2021
Customer Service Representative
TD Canada Trust
01.2014 - 11.2018
Supervisor
Shoppers Drug Mart
02.2012 - 01.2015
Nursing Unit Clerk Certificate -
Stenberg College
High School Diploma -
Queen Elizabeth Secondary
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