Pavanpreet Kaur
Penticton,BC
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Nutrition center
Brampton, ON
07.2022 - 03.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
Customer Service Executive
Sapphire Hut
Brampton, ON
03.2023 - 10.2023
- Provided prompt and courteous service to customers via phone, email, and chat.
- Maintained accurate records of customer interactions, transactions and comments in the database system.
- Prepared detailed reports of daily activities for management review.
Human Resources Manager
GCR EVENTS INC.
Brampton, ON
01.2023 - 09.2023
- Maintained employee records in accordance with company policy and applicable legal requirements.
- Identified, screened and interviewed potential employees.
- Directed HR programs, policies and processes to improve operational efficiency.
General Laborer
LULULEMON
Brampton, ON
08.2022 - 12.2022
- Cleaned tools, equipment, and work areas in order to maintain a safe and organized workspace.
- Moved heavy objects using dollies, carts, hoists, or other manual labor techniques.
- Ensured that all safety regulations were followed while working onsite.
Education
Project Management -
Canadore College of Applied Arts And Technology
Mississauga, ON12-2023
Human Resource Management -
Georgian College of Applied Arts And Technology
Toronto04-2023
Bachelor of Education -
Punjabi University
Patiala, India05-2020
Bachelor of Science -
Khalsa College
Patiala, India05-2018
Skills
- Account updating
- Microsoft Office Suite
- Customer Relationship Management (CRM)
- Retail sales customer service
Languages
English
Full Professional
AVAILABILITY
- FULL TIME
- 7 DAYS A WEEK
Timeline
Customer Service Executive
Sapphire Hut
03.2023 - 10.2023
Human Resources Manager
GCR EVENTS INC.
01.2023 - 09.2023
General Laborer
LULULEMON
08.2022 - 12.2022
Customer Service Representative
Nutrition center
07.2022 - 03.2024
Project Management -
Canadore College of Applied Arts And Technology
Human Resource Management -
Georgian College of Applied Arts And Technology
Bachelor of Education -
Punjabi University
Bachelor of Science -
Khalsa College
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