Pavanjit Kaur
Caledon,Canada
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
5
5
years of professional experience
1
1
Certification
Work History
People Department Manager
McDonald's
Caledon, Ontario
01.2022 - Current
- Successfully recruited, orientated, and trained a diverse group of crew members.
- Implemented strategies to organize a variety of appreciation events for customers, employees, and managers
- Demonstrated expertise in schedule management and inventory control
- Increased efficiency in capturing and organizing banking data.
- Effectively handled and resolved customer complaints, resulting in improved satisfaction rates and increased overall quality of service.
- Managed delivery of customer-focused HR services to company to increase hire rate and reduce churn.
Customer Service Representative
Casino NS
Sydney, NS, Canada
05.2019 - 03.2020
- Effectively built trust with customers through ongoing, transparent communication practices
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Demonstrated exceptional skills in managing front desk responsibilities, including effectively handling incoming calls and addressing customer service inquiries that converted into new customers
- Ensuring customers receive precise and comprehensive information through adherence to standard protocols.
Education
Bachelor of Health Sciences - Public Health -
Cape Breton University
Sydney, NS01.2020
Bachelor of Education - Science and Math
Guru Nanak Dev University
Punjab, India01.2017
Skills
- Customer Service Experience
- Organizational Skill
- Corrective Action Planning
- Dispute Mediation
- Performance Assessment
- Employee Relations
- Compliance
- Microsoft Office proficiency
- Human Resources Operations
- Inbound and Outbound Calling
- Data Entry
- Upselling and cross-selling
Certification
- Using Emotional Intelligence, 01/31/2023
- Virtual Shift Leadership Foundation Course, 10/06/2022
- Building a Safe, Respectful, and Inclusive Workplace, 01/31/2023
- Emergency First Aid (CPR AED LEVEL A), 09/13/2023
Areasofexpertise
1-2 years in customer service or retail environments, demonstrating strong organizational and time management skills., Windows 10, 11, Microsoft Office 365, Thoughtworks, Google Workspace, Clearview., Fujitsu Canada
Languages
- English
- Punjabi
- Hindi
References
Available upon request.
Languages
English
Professional
Punjabi
Native/ Bilingual
Hindi
Professional
References
References available upon request.
Timeline
People Department Manager
McDonald's
01.2022 - Current
Customer Service Representative
Casino NS
05.2019 - 03.2020
Bachelor of Health Sciences - Public Health -
Cape Breton University
Bachelor of Education - Science and Math
Guru Nanak Dev University
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