Pavanjeet Kaur
Brampton,ON
Summary
- Skilled Business system analyst with record of success breaking down and improving business processes. Collaborates with teams to enhance customer experience by analyzing the key performance indicators that meet current and expected business needs. Excellent research, reporting and communication strengths developed in 5 years career.
- 2 years of experience in providing technical solutions and support to the end users.
- Excellent knowledge of computer software and hardware installations
- Knowledge of BABOK practices including BA processes analysis, requirement gathering and elicitation, RADD, strategy and solution evaluation
- Excellent problem solving, critical thinking, analytical and organizational skills.
- Outstanding abilities to work in team environment and handling responsibilities
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Business System Analyst l
CompuCom
09.2020 - Current
- Perform in depth quality evaluations based on set of standardized processes and procedures using tools such as Calabrio, Ascend, Power BI, SQL and MS office applications
- Maintain and prepare the local documents such as process, procedure, excel sheets and records to analyze data to improve business processes using MS Excel, SQL databases
- Implementing improvements in current reports and preparing new reports to improve continued operational support around quality measures and trending using Power BI tool
- Participating in projects to achieve team goals and was able to increase overall team scores by 30%.
Service Desk Technician ll
CompuCom
09.2018 - 08.2020
- Handled service desk calls in a professional and timely manner according to ITIL service procedures, with a focus prompt first call resolution
- Maintained professional relationships with customers using effective communication skills
- Ability to troubleshoot networking software/ hardware, TCP/IP, device drivers and wireless networks
- Efficient in providing technical solutions on call and/ or via chats
- Experience in working with ServiceNow, Active Directory, SCCM, Microsoft office Azure and O365, SAP, Citrix, Crystal Reports, Windows, android/ iPhone, OS etc.
Crew Member
Tim Horton's
08.2017 - 03.2018
- Provided a strong customer service experience to all patrons of the restaurant
- Constantly took on additional tasks to help maintain the fast-paced and clean environment
- Managed positive and healthy relationship with entire staff by being an excellent team player.
Business Analyst ( 4-month internship)
TQS Logistics
05.2017 - 08.2017
- Helped the TQS team to achieve targets to open new warehouse in Canada
- Gathered and analyzed business and functional requirements
- Reduced cost and time efforts by 15% by performing cost/benefit analysis
- Analyzed the excel spreadsheets data to analyze and validate the old and new results.
Education
IT Business Analysis - Operations
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON12.2017
Bachelor Degree - Information Technology
Baba Banda Singh Bahadur Engineering College
Fatehgarh Sahib India 05.2015
Skills
- ECBA IIBA certified
- Time Management
- MS Office Proficiency
- Attention to details
- Technical expertise
- Customer Service Expertise
- Quality and performance analysis
- Requirement gathering and report evaluation
- Communication skills and active listening
- Complex Problem-Solving and decision makings
- Hardware and Software Configuration
- Trend analysis and performance Improvement
Education Certifications
- Entry certificate in Business Analysis (ECBA) - 06/2023
- CompTIA A+ certification - 08/2024
- Advance JAVA certification - 05/2015
Timeline
Business System Analyst l
CompuCom
09.2020 - Current
Service Desk Technician ll
CompuCom
09.2018 - 08.2020
Crew Member
Tim Horton's
08.2017 - 03.2018
Business Analyst ( 4-month internship)
TQS Logistics
05.2017 - 08.2017
IT Business Analysis - Operations
Conestoga College Institute of Technology And Advanced Learning
Bachelor Degree - Information Technology
Baba Banda Singh Bahadur Engineering College
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