Pavani Anne
7037 Mumford Road, Halifax,Canada
Summary
Retail professional with robust background in driving sales and enhancing customer experiences. Known for strong team collaboration and adaptability to changing retail environments. Expertise in product knowledge and active listening, ensuring customer satisfaction and loyalty.
Looking to obtain a position that will enable me to use my strong organizational skills, which suit my educational background, and ability to work with people.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Es Orthodontics
01.2025 - 05.2025
- Coordinated patient scheduling and appointment confirmations, improving office efficiency.
- Managed electronic health records, ensuring accuracy and compliance with regulations.
- Streamlined communication between staff and patients, enhancing overall service quality.
- Assisted in billing and insurance verification processes, reducing errors and delays.
Retail Sales Associate
BEST BUY
10.2024 - 12.2024
- Greet customers warmly and identify their needs through active listening.
- Offer personalized product recommendations and solutions that align with the customer's needs.
- Stay updated on the latest technology trends, product launches, and promotions.
- Assist customers in finding the right products and services while achieving or exceeding sales targets.
- Promote Best Buy's services, such as Geek Squad, extended warranties, and financing options.
- Ensure the sales floor is well-organized, clean, and adequately stocked.
- Address customer concerns or issues promptly and professionally, seeking solutions that ensure satisfaction.
Sales Representative
Sonovision
09.2023 - 03.2024
- Sold mobile devices, laptops, plans and accessories to customers, meeting or exceeding monthly sales targets.
- Provided exceptional customer service, resolving issues and ensuring customer satisfaction.
- Stay up to date on product knowledge, features, and promotions to effectively communicate with customers.
- Collaborate with colleagues to achieve team sales goals and objectives.
Call Centre Representative
Airtel Telecommunications
07.2021 - 08.2022
- Handled 50+ customer interactions daily by giving service and details regarding offers and plans based on their need.
- Trained multiple new hires in customer service script recitation, conflict resolution and data entry practices.
- Provided positive first impressions to welcome existing, new and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships. And solved customer challenges by offering relevant products and services.
Customer Service Representative
Reliance Trends
03.2019 - 07.2020
- Responded to customer requests for products, services, and brand information.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Graduate Certificate - Business Analysis
Nova Scotia Community College
Dartmouth, NS09-2025
Post-graduate Certificate program - Human Resource Management
Durham College
04.2025
Bachelor of Arts - Economics, Public Administration
K L University
06.2021
Skills
- Economic Analysis
- Data Analysis, Data entry
- Impact evaluation
- Policy Analysis
- MS Office, MS Excel, Power Point
- Sales Expertise
- Customer service
- Causal Inference
- Problem-solving
- Returns and exchanges
- Verbal and written communication
- Product promotions
- Conflict resolution
Accomplishments
- Received multiple awards for top sales performance and customer satisfaction.
- Trained and mentored a team of sales representatives, leading to a 25% improvement in overall sales performance.
- Collaborated effectively with cross-functional teams to drive sales initiatives and achieve business goals.
LNGG
English
Full Professional
Telugu
Native or Bilingual
Hindi
Full Professional
Certification
- MHFA (Mental Health and First Aid Standard) – by Mental Health Commission of Canada.
- Academic Integrity modules – by SALS Durham College, Canada.
- Academic leadership and Institutional development – One-day national workshop.
- Self-directed emotional learning for empathy and kindness (SEEK)-developed by UNESCO MGIEP (India) and Life University (USA).
Timeline
Administrative Assistant
Es Orthodontics
01.2025 - 05.2025
Retail Sales Associate
BEST BUY
10.2024 - 12.2024
Sales Representative
Sonovision
09.2023 - 03.2024
Call Centre Representative
Airtel Telecommunications
07.2021 - 08.2022
Customer Service Representative
Reliance Trends
03.2019 - 07.2020
Post-graduate Certificate program - Human Resource Management
Durham College
Bachelor of Arts - Economics, Public Administration
K L University
Graduate Certificate - Business Analysis
Nova Scotia Community College
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