Pavandeep Mangat
Stoney Creek
Summary
Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
25
25
years of professional experience
2020
2020
years of post-secondary education
Work History
Owner
The one Laser &spa
Stoney Creek
04.2021 - Current
- Maintained relationships with existing clients by providing superior customer service.
- Adjusted settings on the laser machine as needed to meet customer requirements or improve efficiency.
- Set up rooms, equipment and stations for clients and restocked areas between appointments.
Customer Service Cashier
Charm diamond
Hamilton
05.2019 - 08.2020
- Complied with all health and safety regulations while performing job duties.
- Balanced cash drawers at the end of each shift.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Provided excellent customer service by helping customers locate items they were looking for.
- Greeted customers and provided friendly customer service.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Informed customers of in-store promotions or pricing specials.
Quality Control Inspector
Craft originators
Hamilton
04.2000 - 06.2018
- Trained new employees on proper use of test equipment and inspection techniques.
- Conducted root cause analysis investigations when issues arose with production processes or end-products.
- Tested finished goods prior to shipment according to established protocols.
- Ensured that all products met customer requirements prior to shipment.
- Used specialized tools to take precise measurements of various aspects of samples.
- Trained newly hired employees by explaining company procedures, job duties and performance expectations.
Education
Glendale Secondary School
Hamilton, ONSkills
- Client relationship management
- Equipment calibration
- Quality assurance
- Cash handling
- Customer service
- Problem solving
- Loves children
- Strong communication
- Organization
- Flexibility and Patience
- Patience and Understanding
Languages
English
First Language
Punjabi
Beginner (A1)
A1
Hindi
Beginner (A1)
A1
Urdu
Beginner (A1)
A1
References
References available upon request.
Timeline
Owner
The one Laser &spa
04.2021 - Current
Customer Service Cashier
Charm diamond
05.2019 - 08.2020
Quality Control Inspector
Craft originators
04.2000 - 06.2018
Glendale Secondary School