Pavandeep Kaur
Thunder Bay,ON
Summary
To explore the experience in the field of customer service and hospitality I would welcome a rewarding and challenging job that involves not only my current skills but will hopefully help to acquire some new ones.
Overview
1
1
Certification
Work History
Food and Beverage Service
Sardarji restaurant
- Delivered exceptional customer service by efficiently providing food and beverage (alcoholic and non-alcoholic) services to a diverse clientele
- Ensured compliance with legal drinking age requirements by thoroughly checking identification before serving alcoholic beverages
- Monitored customer behavior to maintain a safe environment, intervening as necessary to prevent overconsumption and promoting a positive atmosphere
- Managed daily transactions, including receiving payments, preparing daily revenue reports, and balancing cash deposits and floats
- Assisted with inventory management, including ordering, receiving, and transferring concession stock, monitoring stock spoilage, and maintaining accurate stock records
- Performed additional duties as assigned to support the smooth operation of the concession area, such as restocking, cleaning, and assisting team members.
Restaurant Manager
KFC Red River
05.2024 - 09.2024
- I led daily operations of the restaurant, ensuring adherence to company standards for food quality, cleanliness, and customer service
- Managed a team of 10+ employees, providing training, scheduling, and performance evaluations to ensure efficient restaurant operations and employee growth
- Monitored inventory levels and placed orders to ensure timely stock replenishment while minimizing waste and spoilage
- Handled cash management, including daily cash reconciliations and deposits, and resolved discrepancies to maintain financial accuracy
- Ensured compliance with food safety regulations, company policies, and local health codes, resulting in consistently high inspection scores
- Addressed customer concerns and complaints promptly, ensuring a positive dining experience and maintaining customer satisfaction
- Led promotional initiatives and sales strategies to increase revenue, regularly meeting or exceeding sales targets.
Education
Diploma - Supply Chain Management
Mohawk College
Mississauga, ON04.2023
Diploma - Hospitality and Tourism Management
Niagara College Toronto
Toronto, ON01.2022
Bachelors of Busisness Administration - Business
Apeejay College
Jalandhar India04.2021
Skills
- Skillful in Microsoft Office Suite (Word, Excel, Outlook and PowerPoint)
- Practiced document formatting
- Time management skills
- Excellent written and oral communication skills
- Able to work individually and in a team environment
- Ability to tackle problems and provide effective solutions
- Have leadership qualities and attentive behavior to act quickly in response to an emergency
Safe Food Handling
Availability
Full Time
References
Available upon request.
Languages
English
Full Professional
Certification
- CPR/AED Certification
- ServSafe Food Handler's Certification
- First Aid Certification
Timeline
Restaurant Manager
KFC Red River
05.2024 - 09.2024
Food and Beverage Service
Sardarji restaurant
Diploma - Supply Chain Management
Mohawk College
Diploma - Hospitality and Tourism Management
Niagara College Toronto
Bachelors of Busisness Administration - Business
Apeejay College
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