Pavandeep Kaur

Prepared dough for pies, bread, and sweet goods, batters for muffins, cookies and cakes.

Handled all equipment and utensils with care and as directed to mix and bake.
Ensured that the quality of products meets established standards.
Kept all work/service area clean to meet health and safety standards.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Followed up with customers about resolved issues to maintain high standards of customer service.

• Sending quotes to KAMs for their respective queries regarding Journal and Article Reprints
• Follow-ups and negotiations with agents and KAMs over the quotes so as to get the order for the
product without compromising on the gross margin as well as keeping the royalty in check
• Once the Purchase Order has been received, sending out the order mails to various departments
• Following up with the Credit Controller for releasing the account
• In case of overdue in the customer's account, following up with the KAMs and the product
managers of the respective companies in order to facilitate the payment

• Following up with the customers for various inputs like selections, advertisements, logos and
bookmarks