Pavana Shaji
Kamloops,BC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Home Depot
03.2022 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Front Desk Receptionist, Night Auditor
Best Western Premier
08.2023 - 01.2024
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Enhanced guest satisfaction by efficiently managing night audit tasks and resolving issues promptly.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
- Upheld hotel security by vigilantly monitoring CCTV footage and conducting periodic property walkthroughs.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Participated in continuous learning opportunities provided by the hotel to enhance professional development and stay current on industry trends.
Education
Post-Baccaleurate Diploma - Tourism Destination Development
Thompson River University
Kamloops, BC04.2024
Skills
- Account Updating
- Complaint Resolution
- Product Knowledge
- Data Collection
- POS Systems Expert
- Problem Resolution
Languages
English
Professional Working
Timeline
Front Desk Receptionist, Night Auditor
Best Western Premier
08.2023 - 01.2024
Customer Service Representative
Home Depot
03.2022 - Current
Post-Baccaleurate Diploma - Tourism Destination Development
Thompson River University
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