Pavan Josan
Vancouver,Canada
Summary
Detail-oriented IT professional with strong experience in database management, system support, and secure handling of sensitive information. Skilled in high-volume data entry, troubleshooting, and maintaining accurate digital records with strict attention to confidentiality. Adept at working with complex information systems and ensuring compliance with privacy and security protocols. Known for strong analytical abilities, clear communication, and the ability to remain composed under pressure. Seeking to leverage technical expertise and administrative precision to support law enforcement operations as a CPIC Clerk.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Field Technician
DP World
Vancouver, British Columbia
11.2022 - Current
- Manage IT assets and inventory, maintaining accurate records of site equipment and updating the centralized configuration management database (CMDB) or asset logs accordingly
- Install, configure, and maintain essential IT equipment and applications; support IT infrastructure rollouts, upgrades, and preventive maintenance.
- Deliver first- and second-level on-site support for IT hardware, software, and network systems—including PCs, laptops, printers, mobile devices, and connectivity infrastructure—across terminal
Computer User Support Assistant
North Vancouver Recreation And Culture
North Vancouver, British Columbia
03.2022 - 11.2022
- Provided comprehensive IT support to NVRC staff, efficiently addressing software and hardware issues.
- Conducted inventory management of IT hardware across all NVRC centers
- Assist with user account setup, password resets, and permission access in recreation software.
- Support and maintain office and program equipment, including POS systems in facility front offices
- Document technical issues and resolutions; escalate complex problems to IT service providers or municipal IT departments as needed
Service Desk Analyst Tier 1-2
Microserve
Burnaby, B.C
01.2021 - 03.2022
- Log incoming Hardware/Software service requests into our service management system and manage tickets through successful completion
- Clearly compose and deliver verbal and written information for technical and non-technical audiences to convey, explain, and educate customers on technical information and product
- Troubleshoot issues and make decisions to assess customer priority and impact and escalate issues to senior support if required
- Concurrently use Telax Call Center software and computer systems and reference resources to handle requests, research answers and log all requests for service
- Record missing information in knowledge base, user documentation, and client profiles and update knowledge base as required
- Resolve escalated tickets and perform on-site client visits
E-Care Technical Support Specialist
Shaw Communications
Vancouver, B.C
09.2018 - 04.2019
- Provide Tier 1 technical support and troubleshooting guidance pertaining to LAN, Wi-Fi, cable, digital phone, and end user computing issues.
- Deliver exceptional customer experience while staying within our support scope guidelines.
- Employed time management and multi-tasking skills to maintain high service levels.
- Achieved a user satisfaction rating of 4.9/5.0 (14% higher than average); consistently logged and monitored ticket status using ServiceNow to ensure fast, quality resolution of every issue.
Network Support Technician
Vancouver Community Network
Vancouver, B.C
07.2018 - 12.2018
- Monitor and administer office servers
- Maintain and co-ordinate the use of local and wide area networks, hardware, software, and related computer equipment
- Reinstall operating system software, install hard drives, CD-ROMs, printers, and peripherals.
Education
Diploma of Computer Information Technology - School of Computing
British Colombia Institute of Technology
Vancouver, B.C12.2020
Skills
- Python
- Windows OS
- Inventory Databases
- Record Management Systems
- Microsoft Office
Certification
- Marine Transport Security Clearance
Timeline
Field Technician
DP World
11.2022 - Current
Computer User Support Assistant
North Vancouver Recreation And Culture
03.2022 - 11.2022
Service Desk Analyst Tier 1-2
Microserve
01.2021 - 03.2022
E-Care Technical Support Specialist
Shaw Communications
09.2018 - 04.2019
Network Support Technician
Vancouver Community Network
07.2018 - 12.2018
Diploma of Computer Information Technology - School of Computing
British Colombia Institute of Technology