PAUL XAVIER P M
Kitchener,ON
Summary
Well-coordinated Parts Advisor possessing extensive knowledge of thousand different Automotive parts, giving all customers exceptional service and supporting individual needs. Organized and detailed sales and stock tracker attentive to accuracy and timeliness. Reliable team member with collaborative mindset and strong work ethic.
Overview
11
11
years of professional experience
Work History
PARTS ADVISOR
THERMO KING EASTERN CANADA
01.2023 - Current
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Maintained clean and neat parts counter and sales floor.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Assisted customers in finding appropriate parts promptly.
- Maintained extensive understanding of common problems and methods for repair.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Ordered parts from various distributors to fulfill demands.
- Organized parts storage and stocked inventory according to established guidelines.
- Stocked and managed stock of parts.
Parts Sales Representative
W J TOWELL AUTO CENTER
06.2013 - 11.2022
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Maintained extensive understanding of common problems and methods for repair.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Researched vehicles and parts via physical catalogs and electronic means.
Education
BBA - Marketing Management - Retail Marketing Management
JAIPUR NATIONAL UNIVERSITY
JAIPUR, INDIA01.2020
Skills
- Technical aptitude/Mechanical Knowledge
- Customer Service orientation
- Dealership
- Verbal and written communication
- Attention to details
- Problem solving abilities
- Computer competences
- Shipping
- Inventory Control
- Returns & warranty processing
- Invoice Processing
- Ordering parts
Languages
English
Full Professional
Accomplishments
- Achieved a 34% increase in monthly sales.
- Earned the Top Parts Salesman Award for three consecutive years.
- Acquired 40 new wholesale customers within my territory, significantly enhancing parts business.
- Consistently exceeded the company's sales targets by over 120% for the past seven consecutive months.
Ranked Top salesman of the month several times.
During the years 2017, 2018, and 2020, I was recognized as the Top Performer of the Year for consistently exceeding targets and delivering the highest revenue contribution to the company.
Timeline
PARTS ADVISOR
THERMO KING EASTERN CANADA
01.2023 - Current
Parts Sales Representative
W J TOWELL AUTO CENTER
06.2013 - 11.2022
BBA - Marketing Management - Retail Marketing Management
JAIPUR NATIONAL UNIVERSITY
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