Paul Robert Matriano
Kelowna,Canada
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
8
8
years of professional experience
Work History
Dairy/Frozen Department Manager
Walmart
10.2023 - Current
- Led the department to increase the sales by carefully planning the operation from opening until closing.
- Upheld a high standard of customer service by addressing inquiries, resolving issues, and fostering a welcoming shopping environment.
- Directed and motivated a team of Associates to ensure smooth departmental operations, including task delegation, training, and performance management.
- Collaborated with store management to develop promotional strategies that effectively boosted frozen department sales.
- Utilized data analysis tools to identify slow-moving items, developing strategic markdowns or promotions as needed to minimize excess inventory costs while maintaining profitability margins.
Meat Associate
Walmart
09.2022 - 10.2023
- Streamlined processing times by identifying areas of inefficiency within the department''s workflow system.
- Assisted in the training of new Meat Associates, sharing best practices for safety and efficiency.
- Balanced operational demands with compliance requirements by maintaining accurate records required for food safety audits
- Reduced product waste by closely monitoring inventory levels and implementing proper rotation practices.
- Contributed to positive customer experiences by promptly addressing inquiries or concerns regarding products or services.
Customer Service Representative
Curygals
03.2022 - 07.2022
- Process orders, prepare correspondence, and fulfill customers’ inquiries to ensure customer satisfaction.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Answered 80-100 calls per shift answering their questions and concerns providing prompt customer support with a professional, friendly, and patient attitude maintaining and developing good relationships with the customers to ensure quality service and satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Sales Representative
Concentrix
06.2018 - 03.2019
- Proactively assisted over 100 customers per shift by answering questions, providing merchandise expertise, processing orders, and handling payments.
- Established, developed, and maintained positive business and customer relationships.
- Sold products and services using solid arguments to prospective customers.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Housekeeper
Drury Inn and Suite
04.2017 - 06.2017
- Implemented innovative step-savers that reduced the average cleaning time per room from 30 to 25 minutes while maintaining the hotel’s quality standards.
- Created a checklist for the daily stocking of housekeeping carts that improved inventory management and prevented unnecessary trips to the stockroom during cleaning rounds.
- Cleaned the toilets, tub/shower, sinks, and mirror, changed the linens, dusted, and vacuumed the floor and appliances, 20 – 25 guest rooms/checkout rooms per shift.
Education
Post-Baccalaureate Diploma - Marketing
Okanagan College
Kelowna, BCFirst Aid Train
7Rescue
01.2024
Bachelor of Science - International Hospitality Management
Lyceum of The Philippines University
05-2019
SEMRUSH
Semrush
01.2024
Digital Marketing
Google
01.2024
Google Analytics
Google
02-2025
Skills
- Microsoft Office proficiency
- Sales
- Customer Service
- Data Entry
- Digital Marketing
- Data Analytics
- Social Media Marketing
- Graphic and video editing skills
- Other: Organizational and Interpersonal Skills, Time Management, Teamwork, Leadership, Adaptability, Critical Thinking, Creativity, Work Ethics
Timeline
Dairy/Frozen Department Manager
Walmart
10.2023 - Current
Meat Associate
Walmart
09.2022 - 10.2023
Customer Service Representative
Curygals
03.2022 - 07.2022
Sales Representative
Concentrix
06.2018 - 03.2019
Housekeeper
Drury Inn and Suite
04.2017 - 06.2017
First Aid Train
7Rescue
Post-Baccalaureate Diploma - Marketing
Okanagan College
Bachelor of Science - International Hospitality Management
Lyceum of The Philippines University
SEMRUSH
Semrush
Digital Marketing
Google
Google Analytics
Google
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