Paulomi Patel

• Managed filing system, entered data and completed other clerical tasks.
• Maintained inventory of office supplies and placed orders.
• Assisted coworkers and staff members with special tasks on daily basis.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
• Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.

• Managed incoming calls, providing prompt and accurate information to clients about products and services.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Responsible for opening and closing branch.
  · Day to day business operation.
  · Customer service, Cash Handling, Banking, Inventory Control.
  · Marketing, Advertising, Promotion.
  · Product Development. Hiring, Training New employees.
• Responsible to achieve sales target for various banking products.
  · Implement and manage, various customer service related request and Follow-ups.
  · Operate and implement Microsoft Excel and word files to support Banking products.
  · Working as backup to complete Daily Banking and payment Reporting process.
  · Opening and maintaining Banking accounts for business and retail customers.
  · Perform day to day financial transaction
  · Ensure to protect client’s privacy
  · Taking care of US & Canadian drafts, money order, Foreign Cash, Treasury
  · Ordering & Receiving cash, cheque, sending mute parcels
  · Process account information’s, opening new accounts
  · Successful use of CIBC applications – CBFE, COLT, COINS
  · ATM Balancing
  

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• Maintain Risk Management Database and Communicate with Business.
  · Help customers to plan travel time and routes, prepare and issue air tickets.
  · Build customer relationships to improve satisfaction through calls and one-on-one discussions with customers to ease TRAVEL Requirements.
  · Performed word and Excel data entry and coding to support AIR Industry.
  · Provide various software solutions to corporate database.
  · Prepare boarding passes, check baggage, attend boarding gates, assist pre-boarding passengers and provide information on fares, flight schedules and routes.
  · Process bills of lading and other documents(Office Administration

• Managed high-volume client portfolios, ensuring timely responses and accurate information delivery.
• Exceeded performance targets by consistently providing exceptional customer service experiences.
• Delivered consistent results under pressure by prioritizing tasks based on urgency and importance effectively managing workload.

• Graduation with Distinction, [Semester, Year]