Paulo Melo

• Cleaned and maintained public areas, such as lobbies, hallways, and restrooms.
• Assisted housekeeping staff with cleaning duties including vacuuming carpets, dusting furniture, polishing surfaces, changing linens, and restocking supplies.
• Maintained cleanliness of storage areas for linen and other supplies.
• Delivered items to guests' rooms upon request.
• Reported maintenance problems promptly to the supervisor.
• Provided excellent customer service at all times.
• Assisted in moving furniture as needed.
• Collected dirty linens from guest rooms and transported them to designated laundry area.
• Disinfected high touch points on a regular basis throughout the facility.
• Swept floors, emptied trash cans, washed windows., as necessary.
• Loaded and unloaded delivery trucks when necessary.
• Washed and polished glass windows and doors to keep entryways clear and professional.
• Responded promptly to guest requests for additional supplies or services.
• Delivered items to guest rooms, such as extra towels, bedding, or toiletries.
• Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
• Assisted in laundry services including washing, drying, and folding linens.

• Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.
• Cleaning windows, mirrors, walls, and ceilings; dusting furniture and wiping down surfaces.
• Stocking restrooms with necessary paper products such as toilet paper and paper towels; replenishing soap dispensers when needed.
• Ensuring all equipment is properly maintained and serviced regularly according to manufacturer guidelines.
• Assisting with special projects related to custodial care as assigned by supervisor or manager.
• Completing daily logs detailing work performed each day; updating records of supplies used during shifts.
• Disinfecting high-touch areas including doorknobs, handrails on stairs, escalators., elevator buttons.

• Maintained accurate inventory of baking supplies and ingredients.
• Prepared dough for a variety of bakery items such as breads, pastries, pies, cakes and cookies.
• Cleaned work areas, utensils, equipment and surfaces between batches of products.
• Followed food safety guidelines while preparing all food items.
• Stocked shelves with freshly baked goods throughout the day as needed.
• Collaborated with other bakers on staff to complete tasks efficiently within set deadlines.
• Operated ovens and other equipment to bake products according to established recipes.
• Measured out ingredients accurately to ensure consistent product quality.

• Company Overview: Former Holiday Inn Azores, 2002 until 2007
• Greeted and welcomed guests in a friendly, professional manner.
• Monitored the front desk staff to ensure proper customer service was provided.
• Provided support to guests with check-in and check-out procedures.
• Assisted guests with inquiries and requests.
• Resolved customer complaints promptly and efficiently.
• Processed payments, cashiering duties and credit card transactions accurately.
• Performed administrative tasks such as filing documents, answering phone calls and emails.
• Reviewed daily reports on occupancy levels, rate of rooms sold and revenue totals.
• Created weekly schedules for front desk staff according to business needs.
• Supervised daily operations at the front desk including check-ins and checkouts, reservations.
• Welcomed large volume of guests and improved overall customer service.

Former Holiday Inn Azores, 2002 until 2007