Paulo Jose Reyes
Edmonton,AB
Summary
Proven leader with a track record of enhancing customer satisfaction and increasing efficiency at KNJ's Custom Granite. Skilled in customer service and staff training/development, adept at resolving complaints and fostering a safe, productive environment. Demonstrates exceptional problem-solving and team leadership, ensuring operational excellence and profitability.
Overview
12
12
years of professional experience
Work History
Shop Manager
KnJ's Custom Granite
08.2013 - 09.2024
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Answer Calls and emails from clients
- Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
- Supervise and Manage the fabricators and installers.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Help fabricate and cut countertops
- Loading and unloading slab delivery using forklift
- Make sure every job time line is met and ready to be delivered on the scheduled day
Gas Station Manager
Miehan Holdings Inc/ Esso Giroux
06.2012 - 07.2013
- Supervise and manage gas station staff to ensure efficient operations
- Schedule and assign duties to employees, monitor their performance, and provide feedback and coaching
- Oversee inventory control and ordering of fuel, merchandise, and supplies
- Monitor sales and expenses to ensure profitability and implement strategies to increase revenue
- Ensure compliance with safety, health, and environmental regulations
- Resolve customer complaints and inquiries in a professional and timely manner
- Perform cash management duties, including preparing deposits, reconciling cash drawers, and monitoring cash shortages or overages
- Perform routine maintenance and repairs on fuel pumps, equipment, and facilities to ensure that they are in good working condition
Education
BBA - Business Administration
01.2024
BBA - Banking And Finance
03.2007
Skills
- Customer Service
- Health and safety
- Shop operations
- Goal Setting
- Recruitment and hiring
- Employee Scheduling
- Multitasking Abilities
- Excellent communication
- Attention to Detail
- Decision-Making
- Customer Relations
- Fork lift operation
Languages
English
Professional Working
tagalog
Native or Bilingual
Timeline
Shop Manager - KnJ's Custom Granite
08.2013 - 09.2024
Gas Station Manager - Miehan Holdings Inc/ Esso Giroux
06.2012 - 07.2013
East West College - BBA, Business Administration
La Salle College Antipolo - BBA, Banking And Finance
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