Paulo James Orjeda
North York,ON
Summary
Highly motivated with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
4
4
years of professional experience
Work History
Sales Associate Team Leader
UNIQLO
09.2022 - Current
- Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques.
- Trained and developed new sales team associates in products, selling techniques, and company procedures.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions about sizing, accessories, and merchandise care.
Shift Manager
McDonald’s
06.2021 - 09.2022
- Responsible for ordering and receiving products
- Streamlined employee training program by documenting procedures and new hires boarding while monitoring employee performance
- This impacted 30+ employees
- Responsible in running the customer’s orders and making sure that they are getting their food on time
- Counting the money of the tills every after shift
- Making sure that the store is clean, fully stocked-up and ready for shift takeover
- Making sure to meet the projected and target ROP and Zoom Times
- Give feedback to employees for their evaluation and performance
Crew Trainer
McDonald’s
05.2019 - 06.2021
- Mastered POS systems to handle payments ranging from $3,000 to $5,000 per shift
- Prepare raw food materials to cook and memorize over 30+ menu items to feed 1000-3000 customers daily
- Ensure customer success and manage the supply chain process while facilitating internal and external client relationships
- Maintained consistent quality service (measured by positive feedback from management and customers) while subsequently creating an atmosphere for buyers to bring in clients to generate revenue.
Education
Bachelor of Science - Business Administration in Marketing
Institute of Creative Computer Technology
Skills
- Communication
- Speed and Efficiency
- Attention to Detail
- Inventory Management
- Problem Solving
- Cultural Awareness
- Community Building
- Computer Skills
- Project Management
- Collaboration
- Time Management
- Leadership and Personnel Management
- ADDITIONAL CREDENTIALS
- TECHNICAL SKILLS
- Windows, Macbook, Microsoft Office (Powerpoint, Word, Excel)
Timeline
Sales Associate Team Leader
UNIQLO
09.2022 - Current
Shift Manager
McDonald’s
06.2021 - 09.2022
Crew Trainer
McDonald’s
05.2019 - 06.2021
Bachelor of Science - Business Administration in Marketing
Institute of Creative Computer Technology
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