Experienced banker with 5 years in the industry at international level, with the ability to analyze business operations to provide clients and management with solutions aiming client satisfaction and revenue generation. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Committed to maintaining professional relationships to increase profitability and drive business results.
• I was a strategic consultant/value-adding partner for clients, and internal teams. I was accountable for the overall end-to-end understand of the client structure, and responsible to ensure client needs were attended to in the best way possible on a daily basis, steering the clients' relationship through account planning.
• I Led the origination processes of attracting new clients and managing the existing portfolio of corporate (multinationals) clients and financial institutions.
• I adhered and employed knowledge of banking products and services, with an emphasis on those that meet customer needs.
• Actively engaged senior executives internally, as well as across clients, to align goals.
• Maximize the profitable revenue of the Bank whilst maintaining focus on client's outcomes, strengthening existing relationships at all levels
• Professionally represent Standard Chartered Bank within the region and internationally.