Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
EDGAR PAULO JOAQUIM

EDGAR PAULO JOAQUIM

Toronto,ON

Summary

Experienced banker with 5 years in the industry at international level, with the ability to analyze business operations to provide clients and management with solutions aiming client satisfaction and revenue generation. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

6
6
years of professional experience

Work History

Client Coverage Manager

Standard Chartered Bank
04.2018 - 06.2023

• I was a strategic consultant/value-adding partner for clients, and internal teams. I was accountable for the overall end-to-end understand of the client structure, and responsible to ensure client needs were attended to in the best way possible on a daily basis, steering the clients' relationship through account planning.

• I Led the origination processes of attracting new clients and managing the existing portfolio of corporate (multinationals) clients and financial institutions.

• I adhered and employed knowledge of banking products and services, with an emphasis on those that meet customer needs.

• Actively engaged senior executives internally, as well as across clients, to align goals.

• Maximize the profitable revenue of the Bank whilst maintaining focus on client's outcomes, strengthening existing relationships at all levels

• Professionally represent Standard Chartered Bank within the region and internationally.

Assistant Economist

UNDP
09.2017 - 03.2018
  • Short Technical notes on development issues;
  • Information gathering on Socioeconomic issues;
  • PowerPoint presentations;
  • Meeting minutes;
  • Technical translations from English to Portuguese;
  • Support to technical and logistical arrangements for Workshops and Meetings hosted by the UNDP and the areas of competency of the Senior Economist Advisor;
  • Other required tasks in the areas of work of the Senior Economist;

Education

BS - Business Administration - Management

Adventist Universtity of The Philippines

Skills

  • Computer Literacy
  • Banking Credit Management
  • Financial Knowledge
  • Teamwork
  • Communication Skills
  • Customer Focus
  • Integrity and Ethics
  • Complaint Handling
  • Attention to Detail
  • Product Knowledge
  • Complaint Resolution
  • Call Management

Languages

English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Professional Working

Timeline

Client Coverage Manager

Standard Chartered Bank
04.2018 - 06.2023

Assistant Economist

UNDP
09.2017 - 03.2018

BS - Business Administration - Management

Adventist Universtity of The Philippines
EDGAR PAULO JOAQUIM