PAULO MENDOZA

• Ensure all operations are carried on in an appropriate, cost-effective way.
• Improve operational management systems, processes and best practices.
• Purchase materials, plan inventory and oversee warehouse efficiency.
• Help organization’s processes remain legally compliant.
• Formulate strategic and operational objectives.
• Examine financial data and use them to improve profitability.
• Manage budgets and forecasts.
• Perform quality controls and monitor production KPIs.
• Recruit, train and supervise staff.
• Find ways to increase quality of customer service.

Duties & Responsibilities – Production Planner

• Work with management in coordinating and planning production activities to improve runtime.
• Plan production tasks and schedules according to customer orders.
• Develop and review production with Managers for approval.
• Monitor the execution of production plan and resolve any potential issues in a timely fashion.
• Escalate complex issues to Manager for resolution.
• Investigate production problem, analyze root causes and provide solutions.
• Communicate production status to Managers and Customers on regular basis.
• Analyze back orders, current orders and upcoming orders to prioritize, plan, and schedule the production operations.
• Plan equipment, material and manpower requirements to execute job orders.
• Plan inventory management process to avoid shortages and excesses.
• Monitor production progress and ensure that final product meets quality standards and customer specifications.
• Adhere to company standards and production policies to meet company objectives.
• Analyze delays and interruptions and accordingly adjust production schedule to meet deadlines.
• Maintain reports for production planning activities and sequence.

Duties & Responsibilities – Customer Service Representative

• Providing introductory information to new customers.
• Ensuring that customers are satisfied with products and services.
• Following up with clients or customers to check that they’re still satisfied with any purchases.
• Letting customers or clients know about additional products or services.
• Determining the quickest, most effective ways to answer a client’s or customers questions.
• Escalating queries and concerns.
• Troubleshooting common issues with a product or service.
• Working with a team of CSRs and other departments to find appropriate solutions.
• Generate sales leads.
• Go the extra mile to engage customers.

Duties & Responsibilities – Operations Supervisor

• In-charge of Satellite Station’s opening and closing.
• Checks, issues and control equipment to all couriers.
• Performs pre-work briefing with all couriers.
• Assists in pre-delivery route sort and supplies preparations.
• Supervises dispatch of couriers every morning.
• Completes courier delivery dispatch, misroute list and other important documentations.
• Assists in pick-up shipment audits. Ensures all shipments are properly label and scanned.
• Tallies day end returns. Complete/monitors shipment scans for all inbound shipments.
• Ensures that all couriers have turned over all paperwork required.
• Conducts courier rides, route audits and provide feedback to Station Manager regarding audit results.
• Assist station Manager in monitoring courier tardiness/absences and overtime.
• Conducts on the job training for newly hired courier.
• Inspects if all couriers are in proper uniform and cleanliness standards of van.

Duties & Responsibilities - Team Leader In House Courier

• Assists breakdown of shipments upon acceptance via hub for Inbound at Airlines. Pre-sorting / segregation of shipments per station location.
• Unloads shipment from airport to warehouse and distribute them via tracking per station.
• Monitors arrival of shipment to point of destination.
• Sends alert to ultimate consignees for any shipment delays.
• Escorts and turnover shipments from point of origin to warehouse and helps in buildup of consolidated shipments via AMJ’s.
• Sort outbound shipments at warehouse per country destinations.
• Assists in reweighing of shipments at warehouse before loading them at AMJ’s and transport to Airlines.
• Accepts cargo and complete documents according to IATA standards especially on Dangerous Goods shipments.
• Ensures prompt shipments of packages by completing all necessary documentation/paperwork and checking their conformity to FedEx-prescribed requirements and standards.
• Maintains constant communication with related departments as per target date & time specified to ensure that all pick-ups, requests and deliveries are actioned as per commitment to customers.
• Promotes the company’s image by ensuring that smooth communication is maintained professionally in both internal departments and external customers.
• Generates and submits required reports such as delivery report, pup manifest and Famis timecard on time, which will be used for updating PODs (Proof of Delivery) Station Report.
• Provides necessary documentation relating to pick-up of packages using the company’s automated systems I e. FSMS (FedEx Ship Manager Software) and AEDS (Automated Export Declaration System.