Summary
Overview
Work History
Education
Languages
Timeline
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PAULO LEE

Kamloops,Canada

Summary

Business professional with an MBA from Thompson Rivers University and over 10 years of experience in finance, marketing, operations, and customer service in international markets. Currently at Sun Country Toyota, specializing in dealership operations and customer engagement. Formerly at Amazon, led finance operations and implemented global tools, achieving significant improvements in procurement-to-pay processes. Proficient in digital marketing, data analysis, and stakeholder management, with fluency in English and Portuguese and intermediate Spanish skills.

Overview

16
16
years of professional experience

Work History

Bodyshop Estimator, Parts Advisor, Service Advisor

Sun Country Toyota
Kamloops, British Columbia, Canada
02.2022 - Current
  • Responsible for evaluating vehicles damage and preparing repair cost estimates
  • Ensure quality control in all repairs as well as organizing all the paperwork and approvals with insurance companies
  • Provide excellent customer service by advising customers on service and routine maintenance needed
  • Ensure efficient workflow and timely completion of repairs by scheduling and coordinating appointments
  • Delivered excellent communication with technicians and staff while monitoring work progress
  • Maintain and organize parts department to ensure highest productivity
  • Manage parts inventory levels by conducting monthly audits

FinOps Business Partner

Amazon
Sao Paulo, Sao Paulo, Brazil
04.2015 - 12.2021
  • Prepared and delivered Corporate Accounts Payables training for over 1000 employees
  • Created and conducted monthly and quarterly Business Reviews with Senior Leadership
  • Reviewed, audited, and improved processes for Procurement to Pay (increasing payment metrics from 75% to 98% payment on time in 6 months period)
  • Partnered closely with support center team in Costa Rica to improve Finance Operation key metrics, Vendor Payment Holds (deduction of 85%) and Debit Balances (deduction of 95%)
  • Managed, tested, and implemented corporate card program for Amazon Retail and Amazon Web Service, as well as financial tools: Concur Travel Solution, Payee Central (Amazon's internal vendor onboarding), Coupa (e-procurement management software), C2FO (Early payment discount for Vendors) and Vendors Hold-back
  • Lead and supported enhancements on retail inbound process: Vendors Return, Seasonal Holdback, Notary Process, Contra COGS Agreements and Audit Payments
  • Supported Latam Accounts Payables team in Costa Rica to solve daily escalations
  • Participated in the transitional process of changing all the bank accounts of Amazon Brazil from HSBC to Bank of America and later the approval and implementation of a bank account at Bank of Brazil

Financial Analyst

Cerqueira Leite Law Firm
Sao Paulo, Sao Paulo, Brazil
04.2013 - 04.2015
  • Created Key Performance Indicator to analyze the cost per lawyer case, lawyer's individual performance and labor costs to create a culture of results and bonification
  • Responsible for the accounts receivables, payables, cash flow and income statement analyses
  • Performed detailed account analysis and corporate month-end processing and reporting
  • Managed semi-annual system audits
  • Reviewed and authorized accounts payable disbursement
  • Improved existing processes

Marketing Intern

Open book
Rexburg , Idaho, United States
04.2012 - 07.2012
  • Managed seven client accounts, achieving measurable results for each.
  • Implemented marketing tools via Google Analytics and Google Adwords, increasing client retention by 20 percent.
  • Utilized Search Engine Optimization strategies to boost clients' website traffic by 32.4 percent.
  • Enhanced clients' online revenue by 40.9 percent through effective online marketing initiatives.

Field Consulting Auditor

Grupo Multi Holding
Campinas, Sao Paulo, Brazil
02.2010 - 12.2010
  • Conducted national audits for 100 franchisees, ensuring compliance and operational excellence.
  • Supervised a team of 25 personnel at company headquarters, enhancing productivity and collaboration.
  • Developed and assessed performance plans for franchisees to drive growth and accountability.
  • Reconciled over $3 million in franchisee debt, converting liabilities into revenue.
  • Delivered exceptional customer service to clients visiting main franchise location.

Education

Masters in Business Administration (MBA) - Kamloops, Canada

Thompson Rivers University
Kamloops, Canada
12.2023

Business Management - Rexburg, United States

Brigham Young University - Idaho
Rexburg, United States
12.2012

Languages

  • English, Proficient
  • Portuguese, Native
  • Spanish, Advanced

Timeline

Bodyshop Estimator, Parts Advisor, Service Advisor

Sun Country Toyota
02.2022 - Current

FinOps Business Partner

Amazon
04.2015 - 12.2021

Financial Analyst

Cerqueira Leite Law Firm
04.2013 - 04.2015

Marketing Intern

Open book
04.2012 - 07.2012

Field Consulting Auditor

Grupo Multi Holding
02.2010 - 12.2010

Masters in Business Administration (MBA) - Kamloops, Canada

Thompson Rivers University

Business Management - Rexburg, United States

Brigham Young University - Idaho

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PAULO LEE