Paulo Filipe

Kitchener,ON

Summary

Exceptional leadership skills with a team first approach with specific experience in insurance
Communicates effectively through written and verbal correspondence
Committed to a culture of Continuous Improvement and client focus
Energetic, flexible and motivated individual with strong customer service and change management skills
Excellent attention to detail and ability to solve problems in timely manner
Fantastic collaborator providing positive organizational advancement

years of professional experience

Aviva Insurance

04.2024 - 10.2024

Applying the most practical and beneficial standards to resolve escalated claim matters with members
Effectively lead a current team of 7 including field examiners and operational leads
Team first leader which excels in change management while exceeding department metrics
Placing team members in the best position to develop while providing optimal results for the organization
Build and maintain a positive team culture while using strong and clear communication

Wawanesa Mutual Insurance

02.2019 - 03.2024

Insurance claims specialist
Applying the most practical and beneficial standards to resolve escalated claim matters with members
Effectively lead a current team of 11 including field adjusters, senior examiners and large loss appraiser
Team first leader which excels in change management while exceeding department metrics
Placing team members in the best position to develop while providing optimal results for the organization
Build and maintain a positive team culture while using strong and clear communication
Lead Claim department projects and initiative

Skyline Group of Companies (Skyline Living)

12.2017 - 01.2019

Assist in developing, implementation, audit and maintenance of a loss control program
Direct resource for insurer during property investigations
Participate in emergency response planning and prevention initiatives
Ability to understand and apply insurance requirements to adhere to legislative standards
Finance reconciliation
Maintain inspection scheduling requirements of multiple property sites simultaneously
Developing positive and successful relations with property managers, acting as a direct point of contact and reliable resource during times of stress and need

Gore Mutual Insurance

09.2015 - 12.2017

Insurance claims specialist
Applying the most practical and beneficial standards to resolve all matters with client focused experience
Ability to negotiate with vendors and insurers as required
Leading representative in claims initiatives and fulfillment
Training and mentoring peers on service standards requirements through an educational and informative approach
Efficient multi-tasking capabilities; transition from data entry resources, to client contact, processing notes, and quality procedure manuals in order to effectively address the claim requirements and concerns
Handled complex residential and commercial files and moved them to resolution using proficient time management skills

Conestoga College

01.2015

Available upon request