Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Paulo Ferreira

Paulo Ferreira

Orangeville,ON

Summary

Highly experienced and successful branch management professional with a proven track record of increasing sales, customer satisfaction, and customer loyalty. Experienced in developing and leading highly effective teams, as well as creating and executing strategic plans. Committed to delivering exceptional customer service and achieving corporate objectives.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Branch Manager

easyfinancial
10.2021 - Current
  • Started at a Newmarket branch with $3 million loan book and increased it to $4.5 million in 1 year and dropped Accounts Receivable (delinquent accounts) from 12% to 5% in 90 days
  • Promoted to a branch in Brampton after 1 year and increased loan book from $6.7 million to $13 million in 2 years, whilst dropping Accounts receivable from 11% to 5% and maintaining a 92% attach ratio for ancillary products.
  • Direct daily branch operations, leading the team to exceed monthly sales goals
  • Maintained high level of employee morale to minimize turnover and maximize customer satisfaction
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set; 4 of which have been promoted to Branch Managers.
  • Coached team to successfully provide solutions and advice to improve client financial well-being
  • Implement corporate culture through reinforcement of quality service and teamwork
  • Successfully developed strong working relationships with key stakeholders across departments within the organization
  • Developed and implemented successful sales strategies to increase company revenue
  • Maintained accurate records of all sales activities, including customer contracts, follow-ups and purchases
  • Provided exceptional customer service by responding promptly to inquiries and resolving issues quickly
  • Utilized excellent communication and negotiation skills to close deals with customers by effectively analyzing their needs and interests, determining appropriate products and financial solutions
  • Sustained high levels of performance in a fast-paced environment with tight deadlines
  • Scheduled appointments with prospective customers to discuss unsecured and/or secured loan options

Senior Sales Associate

BestBuy
02.2020 - 09.2021
  • Coached junior staff members on best practices in sales techniques and closing deals.
  • Provided exceptional customer service by responding promptly to inquiries and resolving issues quickly.
  • Recommended and demonstrated products to customers, enhancing engagement, brand loyalty, benefits and advantages and to encourage purchases.
  • Built and maintained relationships with vendors and suppliers
  • Consistently maintained 90% attach ratio for ancillary products.
  • Developed strategies to improve operational efficiency, reduce costs, maximize profitability and increase company revenue
  • Assessed team member performance through formal reviews leading to promotions or terminations as necessary
  • Used computerized inventory system to plan and manage adequate inventory levels

Sales Consultant

FCA - Fiat Chrysler Automobiles
01.2016 - 01.2020
  • Analyzed customer needs and interests, determining appropriate products and providing recommendations thereby enhancing engagement and brand loyalty.
  • Used solution selling skills and sales knowledge to prospect new business, close sales calls and schedule appointments
  • Ensured customer satisfaction by providing timely responses and support.
  • Negotiated pricing terms and conditions for successful closure of deals.
  • Maximized sales opportunities, remaining focused on goals and expectations. Achieved quarterly and annual sales goals by acquiring new customers.

Sales Manager

FIAT / Alfa Romeo
11.2011 - 01.2015
  • Increased sales at Maranello Fiat 500% within 90 days
  • Demonstrated products to show potential customers benefits and advantages to encourage purchases while monitoring store performance and identifying opportunities for improvement.
  • Developed sales strategies to improve operational efficiency, reduce costs and maximize profitability.
  • Assessed team member performance through formal reviews leading to promotions or terminations as necessary.
  • Identified areas of improvement within existing systems and developed action plans for implementation.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.

Collections Supervisor

Allied International Credit
01.2000 - 01.2005
  • Implemented creative solutions to reduce past due balances while maintaining acceptable levels of risk.
  • Investigated customer credit history prior to entering into payment arrangement plans.
  • Managed daily workflow within the department including prioritizing tasks based on urgency, maintaining current knowledge of applicable laws pertaining to collections practices and implementing policies, procedures, and strategies for collections operations.
  • KeyBank portfolio, 90+ delinquency
  • Family Responsibility Office (FRO)

Education

Diploma in Travel and Tourism -

Humber College, North Campus
Etobicoke, ON
06.1997

Skills

  • Sales Expertise
  • Customer and Vendor Relations
  • Financial Analysis
  • Multitasking Abilities
  • Staff Management
  • Pipeline Management
  • Strategic selling
  • Negotiation expertise

Certification

  • REMIC - Real Estate and Mortgage Institute of Canada
  • OMVIC - Ontario Motor Vehicle Industry Council

Languages

Portuguese
Native or Bilingual

Timeline

Branch Manager

easyfinancial
10.2021 - Current

Senior Sales Associate

BestBuy
02.2020 - 09.2021

Sales Consultant

FCA - Fiat Chrysler Automobiles
01.2016 - 01.2020

Sales Manager

FIAT / Alfa Romeo
11.2011 - 01.2015

Collections Supervisor

Allied International Credit
01.2000 - 01.2005

Diploma in Travel and Tourism -

Humber College, North Campus

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Paulo Ferreira