Paulo Ferraz

As a Manager, I have a proven track record of driving sales and delivering exceptional customer service. I lead by example by demonstrating a customer-driven attitude and ensuring that each employee delivers an unparalleled Structube experience while providing an unrivalled quality of customer service. My efforts have resulted in sales that have exceeded expectations, surpassing the 2021 goal by over 13% and exceeding the 2022 goal by 32%.

I manage the recruitment process, ensuring that all employees receive proper training and providing regular feedback to enhance their performance. I also supervise and motivate my team to achieve sales targets, evaluate their performance in terms of quality and quantity, and coach each team member to develop their talents.

I am responsible for the store's day-to-day operations and delegate effectively to meet daily/weekly deadlines. I also ensure that store presentation standards are well-maintained, effectively control inventory and minimize costs to ensure profitability. Furthermore, I oversee and manage loss prevention, occupational health and safety, and work in partnership with Management levels and the Head Office to provide a cohesive and effective team effort. My strong leadership, sales performance and partnership approach have significantly contributed to the store's success.

I consistently met and exceeded personal sales goals. I demonstrated a customer-driven attitude by greeting, informing, and retaining customers while providing exceptional service. I ensured that store presentation standards and cleanliness were maintained and communicated the company's culture and values to support Structube's commitment to a positive retail experience. I prioritized customer needs and provided detailed information about product features, availability, use, maintenance, and return and exchange policies to ensure customer satisfaction. As a result of my dedication and performance, I was promoted to Assistant Manager within three months of joining the company.

As a freelance graphic designer, I have a proven track record of creating visually stunning designs for various clients across different industries. I possess a strong understanding of design principles, typography and colour theory, which allows me to create aesthetically pleasing designs and effectively communicate a message.

I have a keen eye for detail and can take a project from concept to completion, including research, sketching, prototyping, and final production. I am proficient in industry-standard design software such as Adobe Creative Suite and can create designs for both print and digital media.

I have a strong work ethic and can work independently and meet deadlines. I am also able to communicate effectively with clients to understand their needs and create designs that align with their goals. I can take feedback and make revisions as needed to ensure client satisfaction.

One of my greatest strengths as a graphic designer is my ability to create visually impactful and strategically sound designs. I blend creative and analytical thinking to create designs that look great and effectively communicate the desired message.

I have experience designing for various media, including websites, digital and print advertisements, packaging, and branding. I can understand each media's unique requirements and create optimized designs for that specific platform. In addition, I am a strong collaborator and team player.

I am passionate about design and continually seek new challenges and opportunities to grow as a designer. I constantly seek recent design trends, techniques, and technologies to stay current in the field.

As a Marketing Coordinator, I demonstrated my ability to learn and effectively utilize various SEO tools quickly. Within a month, I could master these tools and apply them to my work. I also showed my proficiency in digital marketing by acquiring over 200 Facebook followers in just one month while keeping advertising spending minimal.

As a part of my responsibilities, I created and produced marketing pieces and mailers. I also executed a digital marketing plan, utilizing various tools such as Facebook Ads and Google Analytics. Additionally, I produced and edited videos to enhance the marketing campaigns. I was able to effectively engage with my audience through social media and use it as a marketing tool. This was a 3-month contract position.

I was responsible for creating and producing marketing pieces and mailers. I implemented advertising through Facebook Ads, Google Analytics, and other SEO tools by developing and executing a digital marketing plan. I frequently utilized my solid social media proficiency while engaging in marketing. A 3-month contract position.

As a front-of-house representative, I successfully managed a high volume of customer interactions, typically serving more than 70 customers per hour. My contributions resulted in a 10% increase in tips during my shifts. I quickly learned and excelled in all front-of-house responsibilities and gained a comprehensive understanding of all restaurant functions. My dedication and commitment to the role resulted in two promotions within the first six months of my hiring.

As a Graphic Designer, I made a significant impact by effectively acquiring three new clients for the agency. My exceptional design skills were reflected in the 100% approval rating of all my work, with no products being returned for revisions. My portfolio includes designing print and digital advertising, branding, websites, short films, presentations, and brochures. I excelled in collaborating with clients to understand their needs and ensuring their complete satisfaction. I am a confident and dedicated team member, able to thrive in a team setting, and consistently adapt to strict deadlines and changing project requirements.

As a Junior Graphic Designer, I demonstrated excellence in teamwork by contributing to a project that earned me the Internship Award. I honed my skills in creating in-house communication materials and served in multiple roles, including producer, reporter, copywriter, and editor for an internal TV program. I proactively supported the design team by providing suggestions and collaborated effectively with staff at all levels. Additionally, I played a crucial role in coordinating internal research.