Paulo Emeterio
Winnipeg
Summary
Experienced individual with a strong background in office management and customer service. Skilled in handling day-to-day operations, managing schedules, and providing exceptional support to clients and teams. Passionate about social media marketing and content creation, with the ability to craft engaging content that enhances brand presence. Eager to leverage administrative expertise and creative skills to contribute to a growth-oriented team.
Overview
11
11
years of professional experience
Work History
Senior Stylist
Aritzia
09.2023 - Current
- Provided customer service excellence by listening to client needs and making appropriate recommendations
- Provided exceptional customer service by building relationships with clients through personalized consultations
- Utilized advanced knowledge of current trends in fashion to develop unique styles for customers
- Incorporated innovative techniques into everyday styling services to ensure customers satisfaction
- Built relationships with customers by providing personalized attention and assistance throughout the shopping experience
- Utilized excellent organizational skills to manage multiple tasks efficiently while maintaining focus on customer satisfaction
Accommodations and Telecommunications Clerk/Officer
Canada Revenue Agency
10.2022 - 05.2024
- Develops office accommodation plans, specifications and cost estimates, prepares proposals, makes presentations to senior management and leads projects to move or expand regional facilities
- Delivers facilities life-cycle management services such as maintaining building infrastructure in Agency owned facilities, maintaining official drawings, accommodation layouts and electrical blueprints and administering the parking program
- Initiates small dollar value contracts for goods and services, monitors contracts and contractor work performed on premises and participates in the establishment of large contracts or standing offer agreements
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
Customer Service Representative
Oak and Fort
09.2022 - 09.2023
- Meet minimum sales requirements based on store volume
- Provide exemplary client experience by executing OAK+FORT Sales Culture
- Be a brand ambassador by keeping up with new arrivals, product knowledge, and wearing current merchandise
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Sales Associate
UMSU (University of Manitoba Student Union)
07.2019 - 10.2022
- Provide general information to the customers regarding university-related matters
- Assist customers with their Winnipeg Transit fare transactions
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
Brand Associate
GAP (Polo Park)
04.2018 - 09.2022
- Provide great customer service through product knowledge, and a customer first mindset
- Processed cashier transactions quickly and accurately, driving brand loyalty programs.
- Placed styles, sizes and colors of product on sales floor to maintain availability for customers.
- Communicated product information with confidence and educated consumers about company.
Market Research Interviewer
IPSOS
07.2014 - 08.2019
- Communicate with consumers and retrieve their data on a daily basis
- Conduct telephone survey interviews throughout Canada and the United States
- Adept at developing reports that summarize findings and provide actionable insights for clients
- Familiarity with advanced analytics techniques such as conjoint analysis, regression analysis, segmentation studies
- Developed strong interpersonal skills and the ability to ask questions in a non-intrusive manner
Education
Bachelor of Commerce (Honours) - Human Resource Management and Marketing
University of Manitoba
Winnipeg, MB06-2022
Skills
- Microsoft Office Proficiency
- Interpersonal Skills
- Enthusiastic
- Communication skills
- Adaptability
- Creative
- Adaptable to change
- Professionalism and etiquette
- Client retention strategies
- Data entry
- Office administration
- Administrative support
Timeline
Senior Stylist
Aritzia
09.2023 - Current
Accommodations and Telecommunications Clerk/Officer
Canada Revenue Agency
10.2022 - 05.2024
Customer Service Representative
Oak and Fort
09.2022 - 09.2023
Sales Associate
UMSU (University of Manitoba Student Union)
07.2019 - 10.2022
Brand Associate
GAP (Polo Park)
04.2018 - 09.2022
Market Research Interviewer
IPSOS
07.2014 - 08.2019
Bachelor of Commerce (Honours) - Human Resource Management and Marketing
University of Manitoba
Similar Profiles
Sabryna Salvacion PakSabryna Salvacion Pak
Senior Style Advisor at AritziaSenior Style Advisor at Aritzia
Biore SweeneyBiore Sweeney
Stylist at AritziaStylist at Aritzia
Adamaris GutierrezAdamaris Gutierrez
Boutique Associate at AritziaBoutique Associate at Aritzia