Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Paulo Barreiros

Bradford

Summary

Results-driven and detail-oriented Automotive Fleet Administrator with a proven track record in optimizing fleet operations for efficiency and cost-effectiveness. Leveraging a comprehensive understanding of automotive maintenance, logistics, and regulatory compliance, my objective is to contribute my skills and expertise to oversee and enhance the performance of a diverse automotive fleet. With a focus on strategic planning and effective resource allocation, I aim to minimize downtime, reduce operating costs, and ensure compliance with safety and environmental standards. Seeking a challenging position where I can apply my leadership and problem-solving abilities to drive continuous improvement in fleet management and contribute to the overall success of the organization. Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.

Overview

15
15
years of professional experience

Work History

Truck Account Administrator

01.2021 - Current
  • Continuation of responsibilities from previous role, enhancing expertise in fleet management and maintenance coordination
  • Worked closely with clients to optimize preventive maintenance schedules, resulting in increased operational efficiency
  • Collaborated closely with third-party vendors to ensure that repairs were executed accurately, at a reasonable cost, and within specified deadlines
  • Analyzed data and generated reports to identify trends in vehicle maintenance, providing strategic recommendations to improve efficiency
  • Further developed collaborative relationships with clients, providing expert consultation on complex repair situations
  • Implemented innovative strategies for cost-saving initiatives, reducing overall maintenance expenses.

Truck Account Coordinator

01.2018 - Current
  • Orchestrated and oversaw the execution of Client’s Preventative Maintenance, Annual Safety Inspection, and Wheel Re-torque notifications with a focus on precision and efficiency
  • Generated insightful reports for Client’s Preventative Maintenance, meticulously managing PM Sheets as required to ensure a streamlined process
  • Successfully negotiated optimal savings, demonstrating a keen ability to maximize cost-efficiency in all dealings
  • Took charge of phone coverage for the Truckserve team, ensuring seamless communication and customer support
  • Scrutinized Vendor Fraud Reports to identify and rectify any fraudulent charges, showcasing a commitment to financial integrity
  • Executed a diverse range of tasks as needed, showcasing adaptability and a willingness to take on new challenges
  • Stepped in to cover accounts during various absences, contributing to the team's resilience and continuity
  • Maintained comprehensive documentation with precise and thorough notes detailing repairs, savings achieved, and discussions with vendors and clients, providing a transparent record of activities.

Automotive Resource International
07.2013 - Current

Technical Service Advisor

01.2013 - 01.2018
  • Successfully negotiated with clients to achieve maximum cost savings while minimizing downtime, ensuring adherence to client parameters
  • Exceeded established key performance indicators, consistently delivering high-quality service and surpassing performance expectations
  • Meticulously documented detailed and accurate repair records, ensuring a comprehensive overview of each service interaction for future reference and analysis
  • Established effective communication channels between clients and suppliers, facilitating a seamless process for reviewing and authorizing necessary repairs
  • Provided crucial support to various customer service areas within the call center, contributing to a positive and efficient service environment
  • Acted as a peer trainer, sharing expertise with colleagues to enhance team capabilities
  • Successfully handled escalated calls, demonstrating a commitment to problem-solving and customer satisfaction
  • Served as a passionate advocate for Process Improvement and Efficiency (PIE) in the call center, contributing to initiatives that enhanced overall operational effectiveness
  • Actively participated as a member of the Technical Bulletin Review committee, staying abreast of industry updates and contributing insights to improve service protocols
  • Executed proactive callouts for Roadside Follow-up and Auto Approvals, demonstrating a proactive approach to issue resolution and customer satisfaction

Licensed Service Technician

Wilson Niblett General Motors
11.2012 - 07.2013
  • Diagnose, repair, and maintain customer vehicles to meet manufacturer standards
  • Maintain a clean and safe work environment
  • Perform odd jobs around the dealership that need to be completed

Licensed Service Technician

Barrie Mercedes
07.2012 - 11.2012
  • Diagnose, repair, and maintain customer vehicles to meet manufacturer standards
  • Maintain a clean and safe work environment
  • Perform odd jobs around the dealership that need to be completed

Licensed Service Technician

Maple Nissan
09.2008 - 07.2012
  • Diagnose, repair, and maintain customer vehicles to meet manufacturer standards
  • Maintain a clean and safe work environment
  • Perform odd jobs around the dealership that need to be completed
  • Co-op Student Mentor, instruct and model procedures in the service department

Licensed Service Technician

Volkswagen Villa
06.2008 - 09.2008
  • Diagnose, repair, and maintain customer vehicles to meet manufacturer standards
  • Maintain a clean and safe work environment
  • Perform odd jobs around the dealership that need to be completed

Education

Automotive Service Technician -

Centennial College
2008

Apprenticeship Diploma -

Administration Diploma -

Centennial College
2004

School Diploma -

St. Elizabeth Catholic Secondary School Ontario Secondary
2002

Skills

  • Licensed 310s Automotive Technician
  • Able to work well under pressure
  • Well organized
  • Effective communication skills
  • Great customer service skills
  • Always prepared and open to all ideas
  • Familiar in Microsoft Word, Microsoft Excel, Microsoft Outlook and, Microsoft Powerpoint
  • Well versed SAP Business Objects, Mitchell On Demand and All-data
  • Customer Service
  • Data Analytics
  • Customer Relationships
  • Trade Requirements
  • Vehicle Maintenance
  • Mechanical Aptitude
  • Preventive Maintenance
  • Cost Reduction

Languages

English
Native or Bilingual
Portuguese
Native or Bilingual

Timeline

Truck Account Administrator

01.2021 - Current

Truck Account Coordinator

01.2018 - Current

Automotive Resource International
07.2013 - Current

Technical Service Advisor

01.2013 - 01.2018

Licensed Service Technician

Wilson Niblett General Motors
11.2012 - 07.2013

Licensed Service Technician

Barrie Mercedes
07.2012 - 11.2012

Licensed Service Technician

Maple Nissan
09.2008 - 07.2012

Licensed Service Technician

Volkswagen Villa
06.2008 - 09.2008

Automotive Service Technician -

Centennial College

Apprenticeship Diploma -

Administration Diploma -

Centennial College

School Diploma -

St. Elizabeth Catholic Secondary School Ontario Secondary
Paulo Barreiros