Paulla Martinez
Bakersfield
Summary
Dynamic administrative professional with a proven track record at Krazan & Associates, excelling in office management and customer relations. Skilled in optimizing workflows and enhancing team collaboration, I effectively trained staff and maintained meticulous records, ensuring compliance and efficiency. Known for strong problem-solving abilities and exceptional communication skills, I consistently deliver outstanding service.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Krazan & Associates
Bakersfield, CA
06.2024 - 02.2026
- Managed scheduling and calendar coordination for executives to optimize time management
- Prepared and organized documents for meetings, ensuring efficient information access
- Assisted in the development and implementation of office procedures to improve workflow
- Maintained inventory of office supplies, facilitating timely procurement and minimizing disruptions
- Maintained meticulous records of employee hours, deductions, and benefits to ensure compliance.
- Collaborated with HR to update payroll information related to new hires and terminations promptly.
- Conducted research to support project initiatives, enhancing decision-making processes
- Trained new administrative staff on office protocols, fostering a collaborative work environment
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Sales Manager
Metro by T-Mobile
Bakersfield, CA
05.2020 - 11.2023
- Assisted in managing daily sales operations to enhance customer satisfaction and retention.
- Supported team in achieving sales goals through effective communication and collaboration.
- Learned product offerings and features to provide accurate information to customers.
- Participated in training sessions to develop sales techniques and product knowledge.
- Maintained organized inventory and ensured merchandise displays were appealing and up-to-date.
- Engaged with customers to identify needs and recommend appropriate solutions effectively.
- Collected customer feedback to identify areas for service improvement and enhancement.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
Receptionist
Comprehensive Cardiovascular Medical Group
Bakersfield, CA
12.2018 - 11.2021
- Managed multi-line phone system to direct calls to appropriate departments.
- Scheduled patient appointments and coordinated follow-up visits efficiently.
- Maintained accurate patient records in electronic health record system.
- Assisted with insurance verification and pre-authorization processes for patients.
- Trained new staff on administrative procedures and office protocols effectively.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
High School Diploma -
Mira Monte High School
Bakersfield, CASkills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Administrative support
- Time management
- Microsoft Excel
- File organization
- Customer and client relations
- Computer proficiency
- Filing
- Customer relations
- Strong problem solver
- Scheduling
- Documentation and recordkeeping
- Office management
- Professional communication
- Filing and data archiving
- Invoice processing
- Complex Problem-solving
Timeline
Administrative Assistant
Krazan & Associates
06.2024 - 02.2026
Sales Manager
Metro by T-Mobile
05.2020 - 11.2023
Receptionist
Comprehensive Cardiovascular Medical Group
12.2018 - 11.2021
High School Diploma -
Mira Monte High School